Marina Dock Attendant - North Coast Harbor

Marina Dock AttendantThe Marina Dock Attendant provides service to customers at the marina and handles the day-to-day dock store responsibilities. Serves the public with integrity to effectively and efficiently assist customers and represent the Park District in a professional manner.Responsibilities include:Provide customer service and assistance for dock store purchases, including handling cash, credit and internal account processing.Meet customer needs by selling merchandise. Provide quality customer service and ensure accurate point of sale transactions.Accurately perform store opening and closing procedures.Perform daily removal of seaweed and other debris from the harbor water as needed.Adhere to Cleveland Metroparks Accounting Manual which provides policies and procedures for money/funds handling and deposits.Process Transient Dock requests and check in transient boaters via marina software, ensure proper vessel documentation is on file, help boaters tie up at the docks, assist visitors, etc.Pump out boat holding tanks using the pump-out cart.Pressure wash docks, stock and clean bathrooms, keep office/store tidy, empty trash receptacles, look for maintenance concerns and report them to managementComplete sales via POS systemHelp customers with kayak/peddle boat rentals Help launch/retrieve the kayaksEnsure all waivers are signedInstruct customers how to operate watercraft when necessaryCollect rental fee via store POSEnsure PFDs are worn and all safety standards are adhered toAnswer the office phone and provide exceptional guest focusMust be able to respond to any emergency situations that may occur in a calm and productive manner. Basic firefighting drills and training sessions will be completed on a regular basis.May require operating the fuel dock when reporting to the East 55th Street Marina location.Other duties as assigned or apparent.Qualifications include:High School diploma or GED required, Marina experience preferredMust be age 18 or olderMust possess and maintain a valid driver's licenseStrong customer service skillsBoat knowledge (especially proper docking/tie up for power and sailboats) preferredAbility to work weekends, holidays, early mornings, and eveningsDemonstrated experience with computers and/or point of sale equipmentAbility to develop and maintain effective working relationships with stakeholders, including employees and the general publicAbility to speak and write clearly, concisely, and persuasively in English using correct grammar, spelling, and punctuation with ability to communicate one-on-one or in group settingsMust be able to swim or be willing to wear a life vest at all times when working on docks and water's edge areasAbility to perform work with a high degree of accuracy and organizationAbility to work cooperatively with othersAbility to perform with considerable independence and initiativeAbility/willingness to lift/carry up to 50 lbs.Excellent work ethic: reliability, responsibility and ability to work independently with little direct supervisionSuccessfully passing a background check is requiredAbility to work outdoors in various weather conditionsWork Schedule: 24 - 40 hours per week; must be available to work weekends, holidays, early mornings and eveningsWork Location: This position may report to North Coast Harbor Marina or East 55th Street Marina depending on operational needsApplication Deadline: Open until filled