Tier-1 Service Desk Technician

Full-Time, Tier-1 Service Desk TechnicianWe are a quickly growing IT and WISP company looking to hire the right person from Juneau, Alaska. We are looking for intelligent self-starters that are easy going, have a good sense of humor, are both trustworthy and reliable, and most importantly, motivated team players. We desire candidates who have a passion for technology and wish to grow themselves and their career alongside the company.We are currently hiring for a Full-Time, Tier-1 Service Desk Technician, to work in-office, Monday through Friday from 8am-5pm. The candidate will be involved in all front-line aspects of IT support our clients. The position is responsible for providing Tier-1 support for customers' hardware, software, and network-related problems and questions. They will be responsible for answering customer support phone lines, generating trouble tickets, and working with higher-level technicians and the operations manager to ensure customer problems are addressed and resolved quickly and efficiently. Technical skills and experience are desirable in addition to situational awareness in all aspects of a surrounding tech environment.Knowledge & Experience (Preferred)At least two years' experience in IT serviceCustomer service backgroundAbility to use online resources to aid in issue resolutionSolid experience in Mac and PC supportSolid grounding in core Microsoft Office applications (Word, Outlook, etc.)Strong troubleshooting methodologyStrong data privacy and security practicesInterpersonal SkillsMust be a social team playerCritical thinking and problem-solving abilitiesUnderstanding of business organizational goals and objectivesSuperior written and oral communication skillsExcellent documentation and recording skillsAbility to present ideas and solutions in user-friendly languageAbility to prioritize multiple tasks in entrepreneurial environmentsAbility to build and extend both existing and new client relationshipsEnjoy working in a team-oriented, collaborative environmentWhat to Expect:You will be primarily fielding calls from IT clients at our office. Working with other staff, you will be primarily responsible for resolving client problems as you are able and escalating any issues outside of your technical abilities.In General, You Will:Receive calls from our clients support and thoroughly document issuesWork with the operations manager to dispatch technicians to on-site client locationsUpdate and maintain both client-facing and internal documentationResearch new technologies; provide suggestions for changes and improvements that reduce cost and/or increase productivity and efficiencyDevelop, deploy, and manage IT-related projects as assignedOther related duties as assigned by managementCompensation/BenefitsWages are dependent upon skills and experiencePaid leave/Vacation hours accrualHealth insurance reimbursement for individuals or families401k retirement package including company matchCertification and training reimbursementsWe care much more about who you are as a human being than we do about your tech experience and the list of skills on your resume. If you recognize yourself as being a perfect fit for our excellent and highly aware team, please write us a cover letter and describe why you think you'd be a perfect fit with us. Upskilled Evolution