Vice President of Operations

The Vice President of Operations is responsible for leading and managing all operational functions across Performance Equine Veterinary Services' locations, serving as the primary operational authority and strategic partner to the founder in running a high-performing, multi-location equine veterinary and rehabilitation practice. This is a senior leadership role that demands both strategic vision and hands-on execution, requiring a leader who is as comfortable building operational systems and managing financial performance as they are rolling up their sleeves to solve problems on the ground. The VP of Operations will own the full operational picture across all PEVS and EPIC locations, driving efficiency, team performance, client experience, and profitability while positioning the organization for continued growth in the world's Horse Capital. ABOUT PERFORMANCE EQUINE VETERINARY SERVICES Performance Equine Veterinary Services is a leading equine veterinary practice dedicated to helping horses achieve optimal health, recovery, and peak athletic performance through advanced diagnostics, innovative treatments, and personalized veterinary care. Based in Ocala, Florida, the company specializes in diagnosing and treating performance-related conditions in equine athletes while providing comprehensive services including lameness evaluations, surgery, rehabilitation, imaging, dentistry, emergency care, regenerative medicine, and sports medicine solutions. Founded by Dr. Alberto Rullan and built on a mission to help horses reach their highest performance potential, the practice combines cutting-edge veterinary technology with a highly individualized treatment approach tailored to the unique needs of each horse. Through its partnership with the Equine Performance Innovative Center (EPIC), Performance Equine Veterinary Services provides state-of-the-art rehabilitation and recovery support designed to accelerate healing and improve long-term outcomes for equine patients. The team is committed to clinical excellence, compassionate care, innovation, and ongoing education while supporting horse owners, trainers, and riders across a wide range of equine disciplines. With a strong reputation for advanced equine healthcare, collaborative treatment planning, and exceptional client service, Performance Equine Veterinary Services continues to serve as a trusted leader in equine sports medicine and veterinary performance care. SUCCESS LOOKS LIKE -All PEVS and EPIC locations are operating at full capacity with clear processes, proper staffing, and consistent delivery of the high-caliber care the brand is built on -The founder is freed from the burden of day-to-day operational management and focused on clinical leadership and organizational growth, because the VP of Operations has full command of the business -Measurable improvements in revenue, profitability, and operational efficiency across all locations, tracked through clear KPIs and reported with accuracy and transparency on a regular cadence -A high-performing, accountable team culture where staff across every location are engaged, developed, and aligned to PEVS's mission of helping 1 million horses reach their peak - Scalable systems, documented processes, and leadership infrastructure are in place to support new location launches and service line expansions without sacrificing quality or consistency OBJECTIVES -Oversee and manage all day-to-day operations across PEVS and EPIC locations, ensuring each site operates efficiently, upholds quality standards, and delivers a consistent and exceptional experience for clients and patients -Own full P&L accountability for all operational functions, monitoring financial performance across locations, identifying variances from plan, and driving corrective actions to protect and grow overall profitability -Develop, document, and enforce standardized operational processes, standard operating procedures, and quality controls that can be consistently applied across all current and future locations as the organization scales - Build and lead a high-performing team across all sites, taking direct responsibility for recruiting, onboarding, developing, and retaining staff who reflect PEVS's culture, values, and commitment to excellence -Serve as a close strategic partner to the founder, translating organizational vision and growth objectives into executable operational plans with clear timelines, resource requirements, and measurable outcomes -Drive revenue growth across all service lines by identifying capacity and efficiency opportunities, optimizing scheduling and workflow, and ensuring every location is consistently performing at or above established financial targets -Establish and manage vendor, supplier, and partner relationships, negotiating contracts and controlling costs across equipment, medical supplies, facilities, and third-party service providers -Lead the selection, implementation, and optimization of practice management systems, reporting platforms, and technology tools that improve operational visibility, reduce administrative friction, and support data-driven leadership -Ensure full regulatory compliance, licensing, and safety standards are maintained across all PEVS and EPIC facilities, proactively managing audits, certifications, and -Develop and manage the operational budget across all locations, providing accurate financial forecasting, tracking spend against plan, and recommending capital investments that drive growth and operational quality -Oversee the client experience across all touchpoints, identifying service gaps, resolving escalated concerns, and implementing improvements that strengthen PEVS's reputation and long-term client loyalty -Evaluate and lead operational planning for new location launches and service line expansions, building the infrastructure, staffing models, and processes needed to COMPETENCIES -Operational Leadership: Independently manages complex, multi-location operations with clear authority and accountability, setting direction, removing obstacles, and holding teams to a consistently high standard of performance and execution. -P&L Management: Demonstrates strong financial fluency and takes full ownership of revenue, cost management, and profitability at the organizational level, driving results through disciplined and data-informed decision-making. -Strategic Thinking: Translates the founder's vision and growth ambitions into concrete, executable operational plans, identifying the systems, talent, and resources required to scale the business effectively and sustainably. -Hands-On Execution: Leads from the front when the work demands it, engaging directly with operational challenges alongside the team and setting the standard for quality, urgency, and accountability through personal example. -Team Development: Builds, coaches, and retains high-performing teams across multiple locations, creating a culture where staff are developed, aligned to the mission, and consistently held to clear expectations. - Process Improvement: Identifies operational inefficiencies and designs scalable, repeatable systems and SOPs that drive consistency, reduce waste, and deliver better outcomes across all locations. -Client Experience: Champions a culture of exceptional client and patient care, ensuring every interaction across all PEVS and EPIC touchpoints reflects the organization's commitment to compassionate, personalized, and results-driven service. - Financial Acumen: Reads and interprets financial statements, operational budgets, and performance data with confidence, using insights to forecast accurately, manage costs proactively, and guide sound investment decisions. -Communication and Influence: Communicates clearly and credibly with veterinarians, clinical staff, clients, vendors, and leadership, building trust and cross-functional alignment across a diverse, fast-growing organization. -Compliance and Risk Management: Ensures all facilities maintain full regulatory, licensing, and safety compliance, proactively identifying and mitigating operational risks before they become organizational liabilities. -Technology Adoption: Drives the selection and implementation of practice management systems, analytics tools, and operational platforms that improve data visibility, reduce administrative burden, and support better decision-making at every level. -Adaptability: Thrives in a growth-oriented, entrepreneurial environment where priorities evolve and the work requires both high-level strategy and hands-on problem solving, maintaining focus, composure, and sound judgment under pressure. EDUCATION AND EXPERIENCE -Bachelor's degree in Business Administration, Healthcare Administration, Operations Management, or a related field required; an MBA or equivalent advanced degree is strongly preferred -Minimum 7 to 10 years of progressive operations leadership experience with demonstrated success managing multi-site or multi-location organizations -Proven track record of full P&L ownership with measurable results in revenue growth, cost management, and operational efficiency improvement -Experience in veterinary practice management, equine industry operations, animal health, or a related healthcare or clinical services environment is strongly preferred -Demonstrated ability to build organizational infrastructure, develop teams, and scale operations through periods of rapid growth -Strong financial literacy with experience developing and managing operational budgets, producing accurate forecasts, and presenting performance data to ownership -Experience implementing or optimizing practice management systems and operational technology platforms -Proven ability to operate as a trusted, senior-level partner alongside a founder or principal leader in an entrepreneurial, high-growth setting -Familiarity with veterinary regulatory requirements, OSHA standards, and healthcare facility compliance is a plus #J-18808-Ljbffr