Day Shift QA - Damage Associate

Your Impact at Lowe's The Supply Chain Quality Assurance Team Member is primarily responsible for supporting operations. This role is responsible for store replenishment, auditing, customer fulfillment, research, load planning, allocation, and delivery management. It serves as the Warehouse Management System (WMS) technical lead. The Supply Chain Quality Assurance Team Member ensures the correct quantity and quality of product gets to the customer by monitoring the products and the accuracy of the facility’s processes. In addition, this role creates and monitors the facility shrink budget, cataloging gains and losses, and organizes an inventory cycle count bi‑annually for the facility. The role is also responsible for other duties as assigned by the operations leadership team. Essential Functions Ensures customer orders are fulfilled per quality guidelines performing inspections of products prior to delivery to customers and documenting results in accordance with established procedures Ensures products meet the highest standards of quality and customer expectations met, if not exceeded Researches and resolves inventory discrepancies Researches and resolves cancelled picks, picks on hold, and other applicable duties Researches and monitors Flatbed Fulfillment Center (FFC) shrink daily providing key information to FFC Operations Support Supervisor Communicates compliance issues to FFC Operations Support Supervisor Reports WMS issues impacting day‑to‑day operations and optimization troubleshooting and providing support to resolve issues in a timely manner Audits processes across the facility ensuring correct processes are utilized, recording inaccuracies, and providing information to the FFC Operations Support Supervisor Conducts audits on shipments and warehouse cycle schedules Works closely with supervisors and associates to correct errors Delivers coaching and feedback to team members related to quality performance and safe behaviors Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary Performs other quality assurance job duties as assigned Minimum Requirements High School or GED 2 years’ experience in quality assurance and distribution center operations Basic math and reading comprehension skills Basic computer skills including a working knowledge of Microsoft Office Experience with software applications such as Excel, Access, and WMS Experience using troubleshooting processes to resolve problems Preferences Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #J-18808-Ljbffr Lowe's Companies, Inc.