Technical Support Representative

Technical Support RepresentativeConexon Connect is a fast-growing internet service provider that works alongside Rural Electric Cooperatives to deliver and operate advanced fiber-to-the-home (FTTH) networks across the country. Our mission is to bring high-speed internet and phone service to Rural America and ensure exceptional service for every customer we support. Our team is driven by purpose, collaboration, and a commitment to bridging the digital divide. As we expand into additional states and communities, we're seeking team members who are excited to help us make a lasting impact by transforming rural communities with the power of high-speed internet, mile by mile of fiber to the home.The Technical Support Representative will work in a fast-paced in person call center environment providing general support to subscribers of some of the most advanced fiber to the home networks in the world. This representative will take incoming calls or emails from customers and offer resolutions by analyzing, troubleshooting and resolving technical issues. We are looking for a talented technical support representative to join our dedicated team and provide the exceptional customer service that is the foundation of our growing company. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment.We are currently hiring for the following shifts:Friday-Monday: 8am-7pmFriday-Monday: 12pm-11pmSunday-Wednesday: 9am-8pmSunday-Wednesday: 12pm-11pmFriday-Tuesday: 9am-6pmFriday-Tuesday: 2pm-11pmLocation: On-SiteJob Type: Full-timeSchedule: Fixed, some irregular hours may be requiredOvertime: OccasionallyFLSA Status: Non-ExemptTravel: NoRequirements:High school diploma or equivalent requiredExcellent customer service and problem-solving skillsDetail oriented individualStrong communication skills and ability to remain calm and professional in all circumstancesAbility to multitask between systems and adapt to changeMust be able to work independently and with a teamAnalytical thinker with technical aptitudePreferred:Associate degree or higherTelecom industry experience a plusPrevious customer service/or technical support experienceJob Responsibilities:Provide daily support to Conexon clients via phone, email, or chatCommunicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfactionInteract and coordinate with other departments to resolve customer issues with the ability to determine further action or final completion on customer cases receivedQuickly identify problems, form solutions, and execute step-by-step troubleshooting proceduresCollaborate with technical staff and clients to establish goals and objectives for system improvements and upgradesPerform other duties as assigned to fulfill the objectives of this positionPhysical Requirements:Normal office conditionsMajority of time spent on the computer and phoneStandard Company Benefits Include:Three (3) weeks of paid time offComprehensive benefits package, including health, dental, and vision coverageLife insuranceShort-term and long-term disability insuranceRetirement benefitsConexon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law. Our recruiting and hiring practices are designed to attract, evaluate, and retain talented individuals based solely on their qualifications, experience, and ability to contribute to Conexon's mission. Discrimination, harassment, or bias of any kind is strictly prohibited in all stages of the employment process. By adhering to these principles, Conexon ensures a fair, equitable, and respectful environment for all current and prospective employees.