Scheduling Manager

Pay: $80,000.00 - $92,000.00 per year

Job description:

$80K - $92K/yr

Full-time

Medical, Dental, Vision, Life, PTO

We offer medical, dental and vision coverage, life insurance, employee assistance programs, paid vacation and company discounts, perks for full-time positions!

Job Description

Position onsite at our Brooklyn Office

Salary: $80,000 to $92,000 Based on experience.

My client is hiring a Scheduling Manager in their a Security & Concierge Division. The Scheduling Manager will be responsible for all schedule and administrative duties for their assigned clients, reporting to the Chief of Security. This position will act in a managerial role for all schedulers; ensuring that they are properly implementing best practices effectively.

RESPONSIBILITIES:

• Use expertise and experience to supervise scheduling staff in daily functions.
• Assist in the management and the performance of the scheduling staff.
• Manage workflow of scheduling unit and reassign work depending on posts to be scheduled (hours) and amount of sites/number of employees and/or number of special events.
• Develop and implement procedures to allow for posts to be filled in a timely fair manner.
• Manage escalated client request or complaints to ensure issues are being rectified in a timely manner.
• Manage scheduling needs for accounts; analyze daily, weekly, and monthly reporting trends to proactively anticipate additional staffing requirements for the client
• Assume leadership role on behalf of Scheduling on Company-wide initiatives (e.g., reducing the number of Callouts, tracking overtime, tracking Call-Ins, etc.); gather input from all client groups, summarize, and share with the department.
• Work with Sales Department to determine ability to support prospective client requests; creatively find solutions that may include but are not limited to adding more resources.
• Determine strategic employee placement based on client needs; coach and provide guidance to
• Enter employees, hours, and shifts into scheduling database.
• Take calls and make appropriate scheduling changes as they are received.
• Implement employee schedules each week with accuracy.
• Schedule required training for employees.
• Correspond to calls and emails from employees regarding their availability.
• Track and maintain employee cancellations and refusals for accepting posts.
• Maintain direct reports vacation schedules with updates.
• Maintain contact with client/sites, as necessary.
• Collaborate with Human Resources on matters including, but not limited to personnel information, incident tracking and disciplinary actions.
• Provide input in the management of credentials for all applicable employees and post.
• Address daily call outs and document the process of the replacement shift.
• Collaborate with field area management staff, to establish best practices.
• QUALIFICATIONS:

Must possess one or more of the following:

• Bachelor’s degree in business, or related degree combined with at least 4 to 6 years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)
• Associate degree in business, or related degree combined with at least 6 to 8 years of experience with site scheduling (call center, dispatch or command/control center, shift supervisor)
• Minimum of (4) years of work experience involving scheduling and/or use of scheduling software
• Knowledge of Microsoft Suite (Word, Excel, PowerPoint Outlook, and Notes.
• Working knowledge of time and attendance tracking system
• Strong attention to detail
• Exceptional time management and organizational skills
• Ability to work independently as well as with a team.
• Excellent organizational skills that include the ability to multi-task and prioritize work.
• Strong consultative, analytical, and problem-solving skills
• Ability to communicate effectively with leadership

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person