End User Support Specialist

Why work at Native Roots? At Native Roots, we believe in growing together personally, professionally, and as a team. From day one, you'll step into a supportive, rewarding environment where your contributions are recognized and your growth is prioritized. We offer immediate access to benefits like paid time off, along with comprehensive health coverage, mental wellness resources, and flexible scheduling that supports real work-life balance. Whether you're passionate about cannabis, looking to build a meaningful career, or just want to work somewhere that truly values its people-this is the place. Application Deadline: Until Filled Availability: Open Availability Job Summary: The End User Support Specialist will utilize exceptional customer service while providing technical support across a wide range of technology at Native Roots. The role is responsible for the implementation and support of end user technology for all Native Roots employees. Key Duties and Responsibilities: Provide on-site & remote support for all types of hardware & software issues related to computers, printers, servers, and all other attached peripheral devices. Install workstations, computers, printers and other desktop related equipment and necessary company-wide approved software. Relocate workstations, computers, printers and other desktop related equipment. Implement and monitor security by performing and managing asset tracking, systems monitoring, antivirus, system updates, and user authorization permissions. Manage Google Admin Console (manage emails, user/team drives, etc...) Monitor and control the help desk ticketing queue system. Ensure stable operation of computers, accessories, and peripherals. Responsible for supporting backup services for servers/computers. Research, test, evaluate, and deploy new technology as needed to improve user, team, and/or business performance. Work with outside vendors to assist in resolving computer hardware and software related problems. IT security enforcement and monitoring. Provide training for new software or hardware updates and installs, as necessary. Install, configure, and maintain servers, workstations, phone systems, and all network devices. Manage all networks for every Native Roots-owned property. Manage user accounts, permissions, and access controls in Active Directory, Google Admin Console (GAC) and other systems. Monitor system performance, ensuring high availability and reliability. Maintain data backups, disaster recovery plans, and system security measures. Provide technical support to employees, diagnosing and resolving hardware, software, and network issues. Maintain IT documentation, including system configurations and troubleshooting guides. Ensure timely resolution of IT service requests and incidents. Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments. Other duties as assigned. Required Qualifications: 2+ years of experience installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and software. Must already possess or be able to qualify to receive a Colorado Marijuana Enforcement Division (MED) support badge and be 21 years of age or older. Experience with Google Admin Console specifically managing users, data migration, and Google Apps such as Drive, Gmail, and Calendar. Experience imaging/re-imaging computers. Experience troubleshooting and removing malware. Excellent verbal communication skills. Excellent customer service skills. Excellent critical thinking and problem solving skills. Strong organizational and time management skills. Experience working with confidential materials and the ability the maintain confidentiality in all situations. Preferred Qualifications: Associate Degree or higher preferred. Physical Requirements: Sitting for extended periods of time. Ability to perform the following physical tasks: sitting, standing, stooping, stretching, walking, bending, twisting, reaching, performing repetitive motions, and carrying boxes. Regular attendance is expected and is considered an essential function necessary for the efficient operation of the business. Other Requirements: In-person at office location based on schedule. Additional Compensations: Bonus eligibility. Accrue paid time off (PTO) immediately; starting at 2.5 weeks per year. Health, dental, vision, life, LTD, accident, and critical illness insurance plans. Retirement plans available after 6 months of employment. ZayZoon: Earned Wage Access! Get Paid whenever you need with wages-on-demand via ZayZoon. No need to wait until payday! We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday. Native Roots Cannabis Co. is aware that fake job postings, job interviews, and job offers are being promoted, mainly on social media. Native Roots will only make a job offer to a candidate once the candidate has submitted a job application and participated in a face-to-face interview. Native Roots will never request payment or require candidates to submit a check or other form of financial information during the recruitment/onboarding process. All email correspondence from Native Roots will end in "@nativeroots.com". If you have any questions, please visit the Native Roots careers website at or contact View email address on click.appcast.io. #J-18808-Ljbffr