Solutions Analyst

Solutions Analyst

Introhive is an AI-powered Relationship Intelligence platform that helps firms break down data silos and unlock actionable relationship insights that drive collaboration and growth. Since launching in 2012, we've grown significantly, but our mission remains the same: to transform how companies manage, nurture, and leverage relationships to unlock value, accelerate growth, and delight customers. Introhive is one of the fastest-growing B2B relationship intelligence platforms. We're recognized as a category leader in sales intelligence and data quality management software by G2, named a Top 10 Fastest Growing Technology Company in Deloitte's Fast 50 Awards three years running, and awarded the 2020 MarTech Breakthrough Award for Best CRM Innovation. Trusted by industry-leading brands including KPMG, Freshfields, CBRE, and Deloitte, Introhive supports more than 250,000 users across 90+ countries.

Job Summary

As a Solutions Analyst at Introhive, you will play a foundational role in supporting our go-to-market team, working closely with our Solutions Consulting, Sales, and Customer Success functions to help deliver outstanding outcomes for customers and prospects. This is a role designed for someone with strong technical aptitude, curiosity, and an interest in AI and emerging technologies. The successful candidate will develop deep product knowledge, gain a strong understanding of our customers' needs, and have the opportunity to grow into a customer-facing Solutions Consultant position over time.

Location

Open to candidates in the Greater London Area.

What You'll Do

• Build and maintain demo assets — Create, configure, and keep current the demo environments and assets for our Solutions Consulting and Sales teams.
• Support RFP and proposal processes — Assist in sourcing, interpreting, and articulating technical, security, and privacy details in response to prospect and client requests.
• Manage knowledge bases — Own the organisation and ongoing maintenance of internal knowledge resources, ensuring content is accurate, accessible, and up to date.
• Become an Introhive platform power user — Develop a thorough understanding of how our product works, how it integrates with other systems, and what problems our customers are trying to solve.
• Contribute new technology perspectives — Actively bring ideas grounded in AI, automation, emerging tools, and industry trends to identify opportunities for innovation.
• Collaborate across GTM and Product teams — Partner with Sales, Customer Success, Solutions Consulting and Product teams to support the full customer and prospect lifecycle.
• Shadow senior Solutions Consultants — Develop technical, business, and customer-facing skills.
• Travel — Attend company events and visit clients as needed.

What You'll Bring

• CRM familiarity — Exposure to or hands-on experience with CRM platforms such as Salesforce or Microsoft Dynamics, and an understanding of how they integrate with third-party tools.
• API and integration awareness — A working understanding of APIs, data flows, and how modern SaaS applications connect and communicate.
• AI and automation fluency — You are comfortable with AI and automation tools and actively follow what is emerging.
• Security and privacy fundamentals — A foundational understanding of information security concepts, data privacy requirements, and compliance frameworks.
• Reporting tools — Experience with or exposure to tools such as Tableau or Power BI is a strong asset.
• Strong communication skills — Strong written and verbal communication skills, with an interest in growing presentation and client-facing capabilities over time.
• Collaborative and team-oriented — A collaborative, team-oriented approach, with comfort operating in a support and execution capacity while contributing meaningfully to shared goals.
• Highly organized — Strong organisational skills and the ability to manage multiple priorities simultaneously.
• A continuous learner — An openness to mentorship, feedback, and continuous development.

Experience

• 1-3 years of relevant professional experience (technical, pre-sales, consulting, or SaaS-adjacent roles).
• Prior experience or exposure to B2B SaaS environments is an asset.

Why Introhive?

At Introhive, we believe people do their best work when they feel trusted, empowered, and supported. That's why we value outcomes over hours, curiosity over perfection, and collaboration over ego. You'll have room to grow, tools to succeed, and a team that's got your back.