Assistant Store Manager - Class B (El Dorado - #27)

Job Description

Job Description

ORGANIZATION:

For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for an Assistant Store Manager to play a key role in furthering our vision and mission in our retail area.

VALUES:

• Sustainability: We commit to practices that support environmental, social and economic strength.
• Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings.
• Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment.
• Voice: We listen to each other, value feedback and advocate for our communities.
• Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision.
• Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together.
• Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve.

MISSION STATEMENT:   We transform lives and communities through the power of education, training and employment.

PURPOSE OF POSITION: To manage and operate a Goodwill Retail store while fulfilling Goodwill’s mission statement.

SUPERVISION RECEIVED:   VP of Operations/Sales, District Manager & Store Manager

SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store.

QUALIFICATIONS/EDUCATION:

• High school education or the equivalent required. 
• One to three years management experience required. 
• Must have a pleasing personality, be well groomed and create a favorable impression on those he or she meets. Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well- developed sense of responsibility
• A valid driver’s license and insurability is required. 

ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate being a positive role model. Display commitment and involvement towards Goodwill's mission.

JOB PROFICIENCIES : Delegation, Customer Service, Motivating People, Ethics and Trust, Written Communications, Oral Communications, Creditability, Customer Service, Integrity, Job Knowledge, Computer Skills, Math Skills, Leadership, Adaptability, Product Knowledge, Managing People, Planning and Organization Skills, Accuracy, Team Builder, Goal Orientated, Mentor, Performance Coaching, Cash Handling, Inter-Personal Skills, Hiring and Training, Safety and Security.

JOB COMPETENCIES:   Serves as Hiring Manager in Manager’s absence. Completes employee work schedules, evaluations, ADP and handles customer complaints. Per Manager, oversees store operation including inventory, warehouse and stock rotation. Per Manager, performs all administrative and clerical details associated with store operation and orders supplies as needed. Provides supervision for all sales associate, processor, door attendants and team leaders. Trains employees and follows cash handling procedures.

As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of everyday supervisory job.

ESSENTIAL FUNCTIONS:

• Must complete employees work schedules. When manager is unavailable or as instructed by manager. They must complete employee evaluations as needed. They also counsel, terminate, fire, and train employees, when manager is unavailable.
• Responsible for maintaining ADP when manager is unavailable.
• Maintains store premises and grounds in a clean, neat condition. Schedules in case of manager’s absence. Counsel/hire/fire etc. in managers’ absence. Reports need for repairs and recommends replacements as necessary. Assures that the appearance of the store and premises is creditable at all times. 
• Supervises the sales force and processing areas where applicable. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events. Keeps new merchandise area stocked, inventoried, and marked. Must adhere to new goods procedures. Must keep new goods inventoried as needed by corporate office.
• Receives and checks incoming stock new goods and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Rotates stock and marks down prices in accordance with store procedure. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and windows.
• Performs administrative and clerical details of store operation: preparing stock requests, ordering forms, bags and other supplies, receiving, and disposing of mail, handling cash as directed by current procedures, etc.
• Greets customers.
• Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to Store Manager, Area Manager, and Vice President of Operations.
• Must be able to count all monies for store operations.
• Must be able to lift up to 50lbs.
• Must be able to make bank deposits with own transportation daily.

DUTIES AND RESPONSIBILITIES:

• Must work at least two nights per week.
• Must be able to work Saturday and Sunday.
• When working with monies, safe and monies must be locked up at all times.
• Support mission statement and activities of other departments.
• Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation. May supervise solicitors and pick-up orders, including routing as authorized.
• Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions.
• Responsible for safety and well-being for all employees.
• Adhere to all ethical standards and confidentiality of records.
• Adhere to all safety policies and reports violations.
• Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment.
• Must approve all hours worked and enter vacation, sick leave etc. in a timely manner for the employees at my location.
• Driving to the bank to ensure secure delivery of bank deposits. 
• Other duties as assigned.

STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS:

• Attendance and punctuality.
• The cleanliness, neatness, and orderliness of his/hers store premises.
• Quality and quantity of work performed.
• Attitude and overall effectiveness of working relations with all stakeholders.
• The manner in which duties and responsibilities, essential functions and job competencies are performed.
• Supports and values diversity.
• The effectiveness of his/her relations with the public and the manner in which he/she handles complaints by customers. 
• The effectiveness of his/her merchandising methods and displays.
• The extent of his/her participation in community activities in the area served by his/her store.
• The manner in which he/she meets or exceeds sales goals and the extent to which he/she adheres to his/her budget program.
• The manner in which he/she manages the receipt, transfer, and shipment of material-to include coordination and cooperation.
• The manner in which he/she reflects the high standards of morals and integrity expected of all Goodwill staff personnel.
• His/her effectiveness in meeting deadlines and his/her response to special requirements and the expressed desire of management.
• The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America.
• The manner in which he/she performs the duties of a supervisor.
• Must meet store evaluation standards every day as set forth by Goodwill Industries.

RELATIONS WITH STORE PERSONNEL: Follows program plan in work assignments. Trains them in overall store operation. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them.

RELATIONS WITH STORE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgment and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers.

RELATIONS WITH STORE MANAGER, DISTRICT MANAGER AND VP OPERATIONS: