Enrollment Navigator

Posting Details

Position Information


Classification Title

Job Title
Enrollment Navigator


FLSA
Exempt


Location
High School Campus


Position Length
Full-time

Position Summary Information


Job Summary


This position provides personalized guidance and support to prospective High School Seniors and new applicant students throughout the enrollment process. This position facilitates the transition of high school graduates and other new student populations into college. The Enrollment Navigator conducts outreach to high school graduates and new applicant students, assists with admissions, financial aid, testing, advising, and other enrollment requirements, removes barriers for enrollment, maintains accurate student records in the college's CRM, and provides exceptional customer service while ensuring compliance with FERPA and institutional policies.

Essential Duties and Responsibilities
• Provides academic advisement, financial aid application, scholarship application, and admission application assistance to high school caseload and new student applicants.
• Collaborates with high school counselors, teachers and administrators to conduct recruitment initiatives, classroom presentations to seniors and their families about various academic and workforce programs.
• Manages a caseload of high school seniors by providing guidance on graduation requirements, reverse transfer opportunities, and college matriculation pathways.
• Counsel students in the general student population and special populations, including Veterans, academically at risk, Transfer, Bachelors, online students, Athletes, Grant initiative cohorts, and International Students.
• Under the guidance of the Coordinator of Enrollment Services, facilitates the successful transition of high school seniors into first-time-in-college (FTIC) students.
• Regularly runs data reports to accurately assess prospective student caseloads utilizing Salesforce CRM system.
• Collaborates with Coordinators, Deans and Program Chairs to organize presentations and other initiatives as requested by the districts.
• Communicates efficiently with prospects, their families, and district personnel via phone, email, or in person.
• Travels 80% of the time in and out of the service area to attend district related events.
• Offers presentations in accordance to the needs of prospective students including but not limited to online through TEAMS or Zoom, via phone or email.
• Presents information about financial aid, degree options, college admissions, and student life to prospective students and their parents.
• Develops and facilitates workshops and presentations using PowerPoint and other media solutions.
• Develops, builds, and maintains cordial relationships with assigned high schools, school districts, and other community organizations.
• Designs and requests marketing materials with the guidance marketing office.
• Develops and implements strategies to streamline the enrollment process for new applicants.
• Schedules and conducts campus tours and presentations for individuals and groups.
• Collaborates with the Coordinator of Enrollment Services to develop annual plans for departments using data generated within the office and from the College to implement recruiting strategies.
• Is responsible for maintaining their data and managing time to ensure that communication with their caseload is completed in a timely manner in accordance to the institution's expectations.
• Ensures compliance with SEVIS and other applicable immigration regulations, including determining eligibility of student visas and reviewing correspondence and issuing immigration documents.
• Verifies/certifies reports, files, enrollment status, records, and applications within FERPA guidelines.
• Participates in preparing for and facilitating student recruitment workshops and presentations.
• Assists with preparation and production of new student orientation and College commencement exercises.
• Maintains awareness of best practices, emerging trends and new legislation relating to Admissions and Records functional area.
• Participates in the process for systematic review and evaluation of the Enrollment Services area per the model adopted by the College, including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans.
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite.
• Working hours may include evenings, holidays or weekends depending on deadline requirements and special events.
• Completes duties and responsibilities in compliance with college standards, policies and guidelines.
• Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
• Completes all required training and professional development sessions sponsored by Texas Southmost College.
• Supports the values and institutional goals as defined in the College's Strategic Plan.
• Participates in the development of outcomes, monitors assessment of those appropriate outcomes, and assists in the development of plans of action for improvement based on the assessment of those outcomes.
• Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College.
• Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty, and community.
• Serves on committees as appropriate and as appointed by supervisor.
• Performs other duties as assigned.

Required Knowledge and Skills


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• A strong commitment to the mission of Texas Southmost College.
• Demonstrated excellent communication, interpersonal and leadership skills; ability to work independently with little direction.
• Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
• Ability to work independently according to established schedules and to complete assignments and projects, as per defined timelines.
• Skills in working effectively in a team environment with a customer service focus.
• Ability to establish and maintain positive and effective working relationships with students, College employees and the public.
• Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management, public groups, and other groups.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to perform and excel in a high-tech all-digital environment. Excellent customer service skills and interpersonal skills.
• Ability to handle sensitive and extensive confidential data.
• Problem solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of organization.
• Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.


Required Education and Experience


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and experience required.
• Associate's Degree from an accredited college or university, OR a high school diploma (or equivalent) with two (2) years of related work experience in sales, customer service, event coordinating, case management, or related field.
• Must have valid driver's license and access to reliable transportation with auto insurance.

Preferred Education and Experience
• Bachelor's degree from an accredited college or university with one (1) year of recruitment or related experience.
• Bilingual in English-Spanish
• Have knowledge and experience with admissions-related rules and regulations in a higher education setting.
• Have experience in preparing reports, time management, multitasking, and working independently.


Certificates and Licensures


None required.

Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Disclaimer:
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Are you able to perform these essential job functions with or without reasonable accommodation?
• Yes
• With Accommodations
Texas Southmost College does not discriminate on the basis of race, color, sex, national origin, religion, gender, disability, age or military status in its programs and activities and provides equal access to services and other programs at the college.

Posting Detail Information


Posting Number
2026140TSC


Open Date
09/08/2026


Close Date

Open Until Filled
Yes


Special Instructions Summary

Transcripts (unofficial) are required to be attached to applications for all positions with an educational requirement (Faculty/Staff/Administrative). Your application is not considered complete until all required documents have been attached.


Attachments must be in PDF or Microsoft Word format and must be no larger than 2 MB. You will not be able to attach documents after your application has been submitted.

Please Note: Official transcripts are only required if recommended for hire. Please Note: Official transcripts are only required if recommended for hire.


Official transcripts shall be sent directly from the issuing institution to the College District's Office of Human Resources and must include documentation of all credit earned, including the education requirements that specifically qualifies the applicant for the position. The address to send all transcripts is:

Texas Southmost College
Office of Human Resources
80 Fort Brown, Tandy 105
Brownsville, Texas 78520

For eTranscripts please use email address: View email address on click.appcast.io

The College District recognizes equivalent credits and degrees earned from foreign universities. The equivalency shall be determined by translation and evaluation from a member of the National Association of Credential Evaluation Services (NACES). For more information please visit: