Food Runner

Food Runner / Expeditor

Join our dynamic team at Hotel Jerome, Auberge Collection, as a Food Runner / Expeditor. In this key role, you'll play a vital part in our guests' experience by swiftly and precisely ensuring the smooth delivery of delectable orders from the kitchen to their tables, ensuring they have an exceptional dining experience.

• Ensure communication in the kitchen between the front of house and back of house teams by calling out orders, getting the status on dishes, and calling the waitstaff to serve completed dishes.
• Ensure that all orders are completed accurately, in time, and with the correct priority.
• Perform the finishing touches to completed dishes, such as adding garnishes and removing smudges.
• Assisting servers, bartenders, and guests in the dining experience, taking orders and delivering requested items in an efficient and timely manner
• Relate with guests about needs, satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service
• Operate, maintain and properly clean all restaurant equipment and fittings
• Ensure that the expediting area and restaurant outlets are tidy, organized, and well stocked at all times
• Ensure food is served in accordance with safety standards (e.g. proper temperature)
• Check in with guests upon delivery of dishes and ensure they have everything they need, as needed

Qualifications

• Prior experience in customer service or a similar role, in a luxury setting, is preferred.
• Ability to work a flexible schedule, including weekends and holidays, according to department needs.
• Ability to communicate in English.

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Apply and explore more career opportunities through the Auberge Collection career page. The application deadline for this role is July 1st, 2026. However, this position is often required year-round, and it's probable that it will be reposted in the future.