Front Office Supervisor - Western Region

Front Office Supervisor

The Front Office Supervisor will manage the daily functions and staffing needs of the front office in the assigned clinical department. "Western Region" refers to MAHEC Clinical locations in Cullowhee, Franklin, and Brevard.

Specific responsibilities include:

• Leading the front office functions of the business office and making recommendations for changes to enhance efficiency and work flow.
• Coordinating front desk daily operations and staff work flows, shifting as necessary to meet increased demand.
• Working closely with the scheduling supervisor in coordinating orientation for all new front office staff, residents, medical students, providers, and clinical staff to scheduling/business office operations.
• Coordinating completion of special projects by the front desk staff.
• Orienting new front desk staff to policies, procedures, and processes.
• Responding to front office staff employee relations concerns, consulting with Business Office Manager.
• Coordinating cross-training of front desk job functions to maximize staff efficiency, including the development and maintenance of a cross training plan.
• Leading front desk staff in team and individual meetings on a routine basis.
• Ability to perform all front desk functions including check in/check out, scheduling, payment posting, daily deposits, eligibility verification, and appointment reconciliation.
• Setting the standard of excellent customer service for all front desk staff.
• Communicating routinely with Business Office Manager and Scheduling Supervisor to ensure business office operational success.
• Evaluating processes and making recommendations to maximize efficient patient flow.
• Monitoring/sign off on all payment batches and change funds for front desk employees.
• Serving as liaison between business office and Centralized Billing Department for purposes of developing appropriate processes to support patient billing functions.
• Ordering and maintaining inventory control of all front office business supplies.
• Orienting new residents and medical students to front office policies and procedures.

Key competencies include:

• Communication Skills
• Decision Making
• HealthCare Knowledge
• Interpersonal Skills
• Organizational Values
• Problem Solving

Specified skills include:

• Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
• Spanish speaking skills preferred.

Supervisory responsibilities include:

• Front Office Staff

Education and experience required:

• Any combination of education and experience equivalent to the following: Associate degree, three years relevant experience, or comparable combined education and/or experience required.
• Previous experience in a medical office/clinical environment required.
• Supervisory experience preferred.
• Previous experience in patient billing/insurance preferred.

Schedule:

• Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

Compensation:

• $29.90/HOUR + MAHEC Full Total Rewards package

At MAHEC, we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to View email address on click.appcast.io for support in your job search process. You could be the talent we are seeking for this or other opportunities.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC does not provide employment-based US visa sponsorship, now or in the future. All new employees must provide valid, original I-9 documents on their first day of work.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

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