Quality Manager

A bit about us:

We are a leading manufacturer of advanced metering and automatic meter reading products for the water utility industry. We help utility customers maximize revenue, improve operations, and deliver reliable service through high-quality products, strong technical support, and continuous improvement across our manufacturing and assembly operations.

Why join us?

Why Join Us?

• Competitive Compensation: Base salary DOE + year end bonus eligibility equal to one month's pay
• Company Paid Benefits: Medical, short term disability, long term disability, and life/AD&D insurance at no cost to employees
• 401(k) with Generous Match: Up to 7.5% company match
• Comprehensive Voluntary Benefits: Dental, vision, accident, critical illness, hospital indemnity, life/AD&D, FSA, and HSA options
• Paid Time Off: Holidays, vacation, and sick time
• Hands On Leadership Role: Lead quality from the production floor while supporting two new product line launches
• Cross Functional Impact: Partner with production, customer success, R&D, warehousing, and leadership across the US, Canada, and Israel
• Stable Industry: Join a long standing manufacturer serving the water utility market

Job Details

ey Responsibilities and Duties

• Sustain and improve the quality management system to support compliance, standardization, and organizational capability.
• Assist with the development and standardization of ISO 9001 based QMS procedures, work instructions, and quality records.
• Oversee quality processes across receiving, QA testing, calibration, field returns, and production floor activities.
• Coordinate root cause analysis with cross functional teams and drive corrective actions, preventive actions, and process improvements.
• Partner with leadership to identify process improvement opportunities, improve efficiency, and validate manufacturing capabilities.
• Manage the receiving inspection process, including sampling plans, gauging requirements, inspection standards, and trend reporting.
• Monitor internal and supplier quality data, identify trends, and initiate Quality Alert processes when needed.
• Support field return testing by using specialized tools, equipment, and calibration software to ensure accurate and traceable reporting.
• Coordinate field return root cause analysis with Customer Success, the Director of Quality, and headquarters R&D as needed.
• Analyze returned products, verify fault classifications, and assist in diagnosing conditions outside company standards.
• Maintain strong production floor presence through Gemba walks, Kaizen activity, quality testing, and hands on troubleshooting.
• Serve as the voice of quality for customers while presenting findings and conclusions to cross functional teams.
• Prepare technical documentation, including procedures, work instructions, visual aids, quality reports, and graphical summaries.
• Support new product line launches by learning the product, troubleshooting issues, and partnering with production employees.
• Provide quality leadership and guidance as business needs change, including limited travel to customers and related businesses.

Qualifications Section, Say Needed

• Bachelor's degree required in Engineering, Physics, Math, or a related technical field.
• CQA, CQE, or related quality certification or training preferred.
• Minimum 5 years of relevant quality management experience in a manufacturing environment.
• Experience or strong background in ISO 9001 based quality management systems, procedures, work instructions, quality records, receiving inspection, QA testing, and calibration.
• Strong background in root cause analysis, corrective action, preventive action, process improvement, and quality tools such as control charts.
• Hands on experience in high mix, low volume manufacturing or build to order production environments.
• Electronics background through professional experience, academics, or military experience strongly preferred.
• Leadership experience required for candidates without a formal engineering degree.
• Lean training, Gemba walk experience, and Kaizen production floor involvement preferred.
• Strong technical writing skills for procedures, work instructions, reports, and visual aids.
• Strong Excel, Word, Project, Visio, and PowerPoint skills.
• Solid understanding of statistical analysis with the ability to present conclusions graphically.
• Ability to work cross functionally with production, warehouse, customer success, R&D, and leadership teams.
• Spanish comprehension preferred.
• Ability to work with teams across the US, Canada, and Israel as needed.
• Valid driver's license and willingness to travel approximately 10%.
• Ability to identify colors accurately, read small print, pass a visual acuity exam, and occasionally bend, lift, or maneuver at least 25 pounds.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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