Shift Lead

ARWA Coffee is seeking an experienced, dependable, and motivated Senior Shift Lead to support daily café operations at our Naperville location. We are looking for someone who goes beyond traditional shift supervision—someone who takes initiative, supports team development, maintains inventory accuracy, and actively contributes to increasing sales and improving the overall customer experience. This is a hands‑on leadership position that works closely with upper management to ensure operational consistency and continued business growth. Key Responsibilities Daily Operations & Shift Leadership Lead daily shifts and ensure smooth café operations. Delegate responsibilities and maintain staff accountability. Uphold company standards for service, beverage quality, cleanliness, and hospitality. Identify and communicate operational issues and opportunities for improvement. Inventory & Cost Control Conduct routine inventory counts and maintain accurate stock records. Assist with product ordering, receiving, and inventory organization. Track product waste, shortages, and inventory discrepancies. Identify opportunities to reduce unnecessary expenses and improve inventory efficiency. Hiring, Training & Staff Development Assist management with interviewing and evaluating potential hires. Support employee onboarding and hands‑on training. Monitor employee performance and provide constructive coaching. Ensure employees consistently follow established recipes, procedures, and service standards. Sales & Business Growth Review daily sales performance and identify growth opportunities. Encourage upselling, product recommendations, and customer engagement. Support promotional campaigns and initiatives designed to increase customer traffic. Monitor peak and slower business periods and recommend operational adjustments. Collaborate with management on improving overall store performance. Reporting & Communication Provide regular updates on sales, inventory, staffing, and operational concerns. Maintain accurate shift and inventory records. Communicate improvement opportunities and recommendations to management. Required Qualifications Minimum 2 years of café, restaurant, or hospitality experience. At least 1 year in a shift lead, supervisory, or team leadership position. Previous experience with inventory counts, ordering, and stock management. Experience training or onboarding employees. Basic understanding of sales performance, customer service, and cost control. Strong organizational, communication, and multitasking skills. Ability to work independently and take initiative. Comfortable using POS systems and basic reporting tools. Availability for weekday shifts and alternating weekend coverage. Preferred Qualifications Experience working in a high-volume specialty coffee shop. Familiarity with Square POS, Excel, or Google Sheets. Experience supporting hiring and employee evaluations. Demonstrated ability to increase sales or reduce operational waste. Knowledge of labor efficiency, scheduling, and inventory management. Ideal Candidate We’re looking for someone who is reliable, detail-oriented, and takes pride in running an organized and successful shift. The ideal candidate leads by example, enjoys developing others, and is motivated to contribute to the overall success of the café. ARWA Coffee offers an opportunity to develop leadership skills and grow within an expanding specialty coffee brand. #J-18808-Ljbffr Arwa Yemeni Coffee