Patient Accounts Representative

Patient Accounts Representative

The Patient Accounts Representative is responsible for managing patient billing accounts from admission through final resolution. This role ensures accurate billing, timely follow-up with insurance companies and patients, and excellent customer service while maintaining compliance with hospital policies, payer guidelines, and regulatory requirements.

Qualifications

Education:

• High School Diploma or GED required
• Associate degree or coursework in healthcare administration, business, or a related field preferred

Experience:

• Minimum of 1–2 years of experience in hospital billing, patient accounts, or revenue cycle preferred
• Experience with commercial insurance, Medicare, and Medicaid strongly preferred

Knowledge, Skills, and Abilities

• Knowledge of hospital billing processes and revenue cycle operations
• Familiarity with insurance guidelines, claim forms, and denial management
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• High attention to detail and accuracy
• Ability to prioritize tasks and manage multiple accounts efficiently
• Proficiency with hospital billing systems and Microsoft Office applications
• Ability to work independently and as part of a team
• Knowledge of HIPAA and EMTALA guidelines
• Bilingual (English/Spanish) preferred, if applicable

Physical Requirements

• Ability to sit for extended periods
• Ability to use a computer, telephone, and standard office equipment
• Occasional standing or walking as needed

Work Schedule:

Monday - Friday 8:30 AM - 5:00 PM