FRONT COUNTER SALES REP

Job Description

Job Description

Title

Front Counter Representative

Department(s)

Inside Sales Department

Reports to

Front Counter Team Lead

Working Hours: 830 AM – 530 PM (non-negotiable), Monday – Friday, 1–hour lunch

Job Summary/Objective of Job

The Front Counter Sales Representative will be responsible for performing a variety of customer service-related duties. These duties include in-store sales, answering sales-related phone calls, providing customers with estimates and options, assisting walk-in customers, looking up parts, creating work and sales orders, creating pick tickets, and selling Valley Truck Parts, Inc. parts and services.

Summary of Essential Job Functions

• Sells products and/or services to repair the problem and meet the customer’s needs
• Provides pricing and availability quotes to customers in a timely and accurate manner
• Follows up with customers as needed
• Closes sales with potential customers by utilizing Valley’s core values, promoting availability, quality, and service where possible
• Sells additional “add-on” products or services to customers
• Maintains customer goodwill by greeting and acknowledging customers
• Records all sales and/or customer transactions that occur
• Follows prescribed cash, credit, and check processing procedures of Valley Truck Parts, Inc.
• Works with dispatch to ensure the product is delivered to customers promptly
• Promotes Valley’s products in a professional manner

Qualifications

• High School Diploma or GED Equivalent
• Basic computer/application skills
• Ability to effectively listen and speak one-on-one
• Ability to interpret customers’ needs
• Good organization skills
• Basic Knowledge of product
  • Transmission models & parts
  • Differential models & parts
  • PTO, pumps, hydraulic valves
  • Steering
  • 5th Wheel models (be able to identify)

Performance Metrics

• Task Completion
• Productivity / Efficiency
• Quality of work
• Teamwork
• Dependability

Physical Demands

• Standing: Prolonged periods of standing are often required.
• Lifting: Occasionally lifting and moving heavy parts, typically up to 50 pounds. This may include the use of Hilo as needed to assist customers.
• Bending and Stooping: Frequent bending and stooping to retrieve or stock items.
• Reaching: Regular reaching to access products on shelves or in storage areas.
• Walking: Moving around the store or sales floor to assist customers and manage inventory.
• Manual Dexterity: Handling small parts and tools, requiring good hand-eye coordination.
• Visual Acuity: Reading product labels, operating a computer, and performing other tasks that require good vision.
• Communication: Clear verbal communication with customers and team members.

*These demands ensure that the representative can effectively assist customers and manage sales. *

Travel

Minimal, other than what is required for the job.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.