Quality Assurance Supervisor

Quality Assurance Supervisor

You may know us for our delicious cheesecakes…and for being recognized by Fortune Magazine as one of the "100 Best Companies to Work For®" since 2014! What you may not know is at The Cheesecake Factory Bakery, our staff members are our highest quality ingredient.

As the Quality Assurance Supervisor, reporting to the Senior Food Safety & Quality Assurance Manager, you will be responsible for the activities involved in assuring the food safety and quality of all products produced in a shift, during a five-day per week operation to meet company service, quality, cost, safety and people objectives for a bakery with more than 700 total staff members that create delicious cheesecakes and memorable experiences.

You'll thrive in this position if you are:

• Service oriented: you're a people person who is systematic and trustworthy interacting constructively with peers or teams of various levels demonstrating strong, positive communication skills.
• Exhaustively meticulous: you have an unrelenting attention to detail leaving nothing to chance while understanding what deserves your immediate attention and what can wait.
• Improvement focused: you never turn off the thought "how can I do this better".
• An experienced people manager: you're at home managing and elevating a team. You lead by example and enable your staff to realize their potential.

Here's more of what you'll get to do:

• Assure presence of specifications and all PQG documentation on all lines.
• Monitor the organization of PQG data collected on all three shifts.
• Monitor the organization of the retain samples (library) program.
• Monitor and ensure product traceability.
• Ensure adherence to our food safety programs including HACCP.
• Follow up with the PQG certification program to ensure all finished goods meet specifications.
• Follow up on implemented programs to ensure compliance with GMP's by all employees and other
• Aid in the administration of microbiological monitoring procedures to determine the efficacy of sanitation methods.
• Monitor employee practice to aid in a pest-free environment.
• Develop and implement new methods, procedures, and systems to improve quality performance.
• Supervise operation to comply with all applicable safety laws and regulations, as well as Company safety policies, procedures and standards
• Maintain a fair and professional work environment that focuses on the business objectives.
• Develop and maintain training and development programs that support key performance goals for the company, as well as provide a satisfying and rewarding work environment for employees.
• Manage daily operations to ensure compliance with all auditing body requirements (i.e. FDA, SQF, etc.)

What we require:

• Minimum of 5 years in Quality Assurance preferably in a food manufacturing environment.
• Minimum of 2 years of supervisory experience in related field.
• Basic Technical Writing Skills.
• Good communication skills.
• Experience with Microsoft Office applications.
• Experience with Chemical training.
• HACCP Certified, SQF and PCQI Certified

What we prefer:

• AA, B.A. or B.S. degree in the field of science (Biology, Chemistry, Biochemistry, Food Science or Technology, etc.) preferred.
• Bi-lingual in English/Spanish.

The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mountain, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers.

The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members.

We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.