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Customer Experience Specialist

$16 - $18 per hour

British Swim School of East Columbus

Reynoldsburg, OH

Job Description

Job Description

Customer Experience Specialist

This position is ideal for someone who is naturally warm, highly dependable, and takes pride in creating a great experience for every child and family.

At British Swim School, you are not just working a shiftyou are part of a mission to help children gain lifesaving water safety skills.

As a Deck Ambassador (Customer Experience Specialist), you are the welcoming face of our swim school. Parents rely on you. Children look to you for reassurance. Your role makes a real difference every single day.

We are looking for someone who is friendly, reliable, and takes ownership of their responsibilities.

Pay & Benefits

  • $16.00 $18.00 per hour
  • Paid training
  • Paid birthday off
  • Free uniform and swag
  • Monthly paid team training (with lunch)
  • Supportive, positive work environment
  • Opportunities for advancement
Schedule

Part-time Weekends Required

Typical shifts:

  • Saturdays: 1:00 PM - 5:30 PM
  • Sundays: 1:45 PM 6:00 PM
Consistent weekly schedule.

Perfect for someone looking for meaningful part-time work.

What Youll Do

  • Welcome families and help children feel comfortable
  • Check swimmers in and direct them to their lessons
  • Support instructors and parents during lessons
  • Help keep the pool deck organized and running smoothly
  • Set up and clean up equipment
  • Provide outstanding customer service
This is an active, on-your-feet role.

What We Are Looking For

Our BEST team members are:

  • Extremely reliable
  • Naturally friendly and positive
  • Comfortable talking with parents and children
  • Professional and responsible
  • Team-oriented
  • Detail-oriented
Reliability is essential. Families and instructors depend on you.

Minimum Requirements

  • Must be 18 or older
  • Weekend availability
  • Comfortable in a warm pool environment
  • Able to stand and move for several hours
  • Comfortable using tablets and apps
Customer service experience is a plus, but we will train the right person.

Why This Job is Different

Many of our team members stay because:

  • The work is meaningful
  • The environment is positive
  • The team is supportive
  • They feel appreciated
This is a great role for:

  • College students
  • Teachers or educators
  • Parents returning to the workforce
  • Anyone who loves working with children
About Us

British Swim School teaches children critical water survival skillsnot just swimming.

You will be part of a team that helps save lives.

To Apply

Please include a brief message explaining why you feel you would be a great fit for this position.

Applications without a message may not be considered.

Apply
Vacancy posted 27 days ago
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