Information Technology Associate

Position Overview The Clackamas County Circuit Court is hiring an Information Technology Associate. In this role, you will provide a wide range of technical support services to our judges, staff, and court technology systems. Responsibilities Provide technical support services to judges, staff, and court technology systems. Analyze, diagnose, and resolve user concerns at all levels and elevate problems when appropriate. Help image, configure, deploy, and test equipment. Provide system maintenance such as sandbox testing, Windows updates, patch management, application updates, driver and BIOS updates, physical maintenance, hardware updates, and lifecycle replacements. Plan, configure, and install workstations, displays, servers, printers, applications, and courtroom A/V equipment. Develop and present training programs to judges and court staff. Respond to software, hardware, communication, and data issues. Schedule and submit batch production jobs, monitor batch processing, help field test new software and hardware, and monitor the general health of PC workstations, A/V equipment, servers, and court equipment. Manage user accounts, group policies, vulnerability, network security, and server access control. Provide support in VoIP, iOS, and server backup. Document instructions and procedures, develop knowledge articles, and work on individual and large‑scale projects. Assigned tasks may be changed to accommodate workload and organizational needs. Minimum Qualifications Bachelor’s degree in computer science, information technology, management, public administration, or a related field AND at least three (3) years of technical experience in the duties and infrastructure support required for the position. OR Any combination of education and experience equivalent to seven (7) years of experience that typically supports the knowledge, skills, and abilities for the position. Special Qualifications Must have a valid driver’s license and an acceptable driving record. Requested Skills and Attributes Experience identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Experience providing customer service and communicating technical issues in person, over the phone, by email, and over chat to people with differing computer skill levels. Experience setting up and troubleshooting A/V equipment. Experience managing a Microsoft Windows enterprise environment including, but not limited to, desktop and laptop maintenance, peripherals, and troubleshooting network issues. Experience installing and configuring Windows OS in a business setting. Experience with Windows Server. Experience with Active Directory (preferred). Experience with Group Policy (preferred). Experience managing iOS devices in an enterprise environment (preferred). Benefits Medical insurance premiums paid 95% to 99% of full‑time employees, including mental health coverage. Hourly equivalent $44.79 – $69.48; annual salary $93,160 – $144,513. 10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part‑time employees). Optional insurances and flexible spending plans. 5% bilingual skills allowance (includes ASL) if you can pass a skills test and are assigned to use those skills on the job. Employment Eligibility OJD does not offer visa sponsorship. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. OJD will use E‑Verify to confirm you are authorized to work in the United States. Work Conditions This is a full‑time position. The work schedule typically is 8:00 a.m. to 5:00 p.m., Monday through Friday, but the schedule may be adjusted to fit the court’s needs. The position is FLSA‑exempt and ineligible for overtime compensation for hours worked in excess of 40 per workweek. Occasional scheduled and unscheduled work hours may be required, including early‑morning or after‑hours work during the week and/or work on one or both weekend days. You must frequently respond to courtroom locations during court events in real‑time to troubleshoot issues, which requires tact, diplomacy, and a sense of urgency to keep the court docket on schedule. Travel to alternate court locations and other off‑site locations is required as needed for work and training. Lifting items overhead or up to 65 pounds is required. Frequent long periods of sitting or standing. Regular use of courtroom A/V technology, telephone, assigned computer with multiple monitors, printers, copy machine, fax machine, and scanner. Conduct Expectations Because of OJD's role in providing justice and upholding the rule of law, employees of the department are required to meet the highest standards of professional conduct and ethics while on the job, and to maintain those same high standards when taking actions in their personal lives that could reflect on the department. Employees must preserve confidentiality of information received in the course of employment. Equal Opportunity Statement The Oregon Judicial Department embraces equal opportunity and affirmative action. We are committed to building a diverse team that represents a range of backgrounds, perspectives, and skills. We do not request or require applicants’ age, date of birth, or graduation dates during the application process. Eligible veterans and current or former servicemembers with the Oregon National Guard who meet the qualifications will receive preference in the recruitment process. Veterans are required to provide requested documentation after submitting the initial application. #J-18808-Ljbffr