Help Desk Technician

Addison Group is working with an IT Services company in search for an IT Technician Engineer to join their team. This is a 6-month contract to hire and onsite in Colorado Springs CO - Please apply to be considered! Addison Group is hiring an IT technician in Colorado Springs to support a broad mix of MSP clients. This is a hands-on role combining user support, workstation/device setup, asset management, and onsite client work - a strong opportunity for someone who wants exposure to multiple environments and a path toward higher level IT responsibilities. Responsibilities:

• User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.
• Onboarding Support: Provision and set up systems for new hires, ensuring seamless integration into the team.
• Asset Management: Identify for procurement, assign, prep and ship assets according to defined processes to consistently meet or exceed defined SLAs.
• Remote & On-Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; coordinate and perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.
• Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.
• Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.
• Customer Site Visits: Must possess a valid Driver's License and the ability to drive to customer locations when required. Technical Skills: Office 365 administration experience preferred. Active Directory knowledge is preferred. Familiarity with networking devices and appliances. NinjaOne RMM and Autotask PSA Experience preferred. Professional Skills: Exceptional written and oral communication. Excellent customer service orientation. Strong problem-solving abilities. Exceptional interpersonal skills, focusing on rapport building, listening, and questioning. Ability to work under moderate supervision. Certifications: CompTIA A+ and/or CompTIA Network+ preferred. Other: Valid Driver's License is required for travel to customer locations. Addison Group