IT Support Field Technician - Decommissioning Project

IT Support Field Technician - Decommissioning Project

Durham, North Carolina, United States

About the Job

Job Summary:

We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware. This role is focused on the physical de-racking, inventory management, and secure preparation of servers, networking gear, and related equipment. The ideal candidate is proficient with hardware, meticulous with documentation, and adept at following precise procedures in a data center environment.

Key Responsibilities:

• Execute the physical decommissioning of IT assets including HP/Cisco/Dell servers, blade chassis, switches, and wireless controllers across multiple international sites.
• Follow detailed project plans to safely power down, unrack, label, and package equipment for secure transport.
• Accurately update asset inventories using provided tracking systems, ensuring a clear chain-of-custody for all equipment.
• Adhere strictly to all client security policies and data destruction protocols.
• Coordinate with a central Project Manager to report daily progress and resolve any on-site logistical issues.
• Ensure all work is performed in accordance with health and safety standards.

Required Qualifications & Skills:

• Proven experience as an IT Support Technician, Field Technician, or similar hands-on role.
• Strong emphasis on practical experience with hardware decommissioning, installation, or maintenance.
• Familiarity with hardware from major vendors like HP, Dell, and Cisco.
• Ability to methodically follow instructions and checklists with a high degree of accuracy.
• Physical capability to lift and move heavy equipment (up to 50 lbs / 23 kg).
• Excellent organizational and documentation skills.

Preferred Qualifications:

• CompTIA A+ or equivalent certification.
• Prior experience with IT Asset Disposition (ITAD) or data center migration projects.
• Awareness of data security standards (e.g., NIST 800-88).