Patient Services Specialist

Introduction Nationally recognized as a Join us as we change the future of health care. About TTUHSC Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future. Introduction Nationally recognized as a Great College to Work For , TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care. Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future. Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high-quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. The John Montford Unit in Lubbock, TX is an accredited regional medical and mental health facility, within the TTUHSC Managed Care system which specializes in providing access to a comprehensive array of medical, psychiatric, and ancillary healthcare services. A multidisciplinary team of 200+ healthcare professionals connect their passion with their work to support more than 55,000 patient encounters annually to ensure TTUHSC, a nationally recognized leader in correctional health care, delivers on its mission of providing access to high-quality, cost-effective healthcare. Get an inside look at the Montford Unit and watch a quick video about our mission HERE. Visa Information TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable. Position Description This position is responsible for ensuring the smooth flow of operations in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to a supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners. Major/Essential Functions Point of contact for contracted Providers for managing and coordinating multiple services. Effectively communicates daily with Texas Tech University Health Science Center (TTUHSC) Clinical and Nursing staff to support patient scheduling for psychiatric clinics, on-site procedures, and surgeries. Effectively coordinates with the Texas Department of Criminal Justice (TDCJ) security staff to manage patient transportation between facilities and off-site appointments. Responsible for daily duties related to patient admissions and transport for an In-patient medical facility and outpatient specialty clinic. Responsible for gathering and producing various data reports related to access to care and specialty services. Occasional Duties Other duties as assigned by supervisor. Required Qualifications One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement. Preferred Qualifications Education in one or more of the following areas: Medical Terminology, International Classification of Diseases-10 (ICD-10) codes or Medical Billing. Experience in Healthcare administration in a hospital, surgical, or specialty clinic setting. Required Attachments Resume / CV Optional Attachments Professional/Personal Reference Benefits Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team members Paid Time Off – Including holidays, vacation, sick leave and more Retirement Plans Wellness Programs Certified Mother-Friendly Workplace Additionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more. Job Type Full Time Pay Basis Hourly Pay Grade Minimum $18.00 hourly Pay Grade Maximum $20.25 hourly Pay Statement Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at Grant Funded? No Travel Required None Shift Day EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran. Jeanne Clery Act The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at #J-18808-Ljbffr Texas Tech University Health Sciences Center