Commercial Lines Account Manager

Commercial Lines Account Manager Job Summary Seeking a dedicated and experienced Commercial Lines Account Manager that will be responsible for managing and servicing a portfolio of commercial insurance accounts while building strong relationships with clients and carrier representatives. This role requires a detail-oriented and customer-focused professional capable of navigating the dynamic world of commercial insurance, providing tailored solutions, and ensuring clients receive exceptional service. Responsibilities Serve as the primary point of contact for a designated portfolio of commercial insurance clients, maintaining and nurturing strong client relationships based on trust and professionalism. Review and analyze clients' insurance needs to recommend appropriate coverage solutions that meet their unique business requirements. Manage the renewal process for commercial policies, ensuring timely and accurate preparation of quotes, proposals, and policy documents. Respond promptly to client inquiries, including policy changes, billing questions, claims assistance, and general account servicing. Work closely with underwriters and carriers to negotiate competitive rates and coverages on behalf of clients. Maintain thorough knowledge of various commercial insurance products, industry trends, and regulatory requirements. Conduct client coverage reviews and provide risk management advice to minimize exposure and protect their commercial assets. Ensure compliance with company standards, insurance guidelines, and regulatory requirements. Collaborate with sales teams to identify cross-selling or upselling opportunities to meet and exceed client expectations and company goals. Stay informed of emerging market trends and seek to implement new processes to improve service efficiency. Maintain accurate and up-to-date records in the agency management system, adhering to confidentiality and data protection policies. Qualifications/Requirements Minimum of 3+ years of experience in a commercial insurance account management role or similar position. Strong knowledge of commercial lines insurance products, coverages, and industry guidelines. Proficiency with agency management systems (e.g., Applied, AMS360) and Microsoft Office Suite. Exceptional communication and interpersonal skills, with the ability to foster positive client and carrier relationships. Excellent organizational and time management abilities to handle multiple priorities and meet tight deadlines. Detail-oriented, with strong analytical and problem-solving skills to assess client needs and recommend solutions. Proven ability to work both independently and collaboratively in a fast-paced environment. Holds an active P&C (Property and Casualty) insurance license. Commitment to continuous professional development and willingness to pursue relevant industry certifications (e.g., CIC, CPCU). A proactive mindset with a customer-centric approach focused on delivering exceptional service. Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion. #J-18808-Ljbffr Jonus Group