Mortgage Operations Specialist

Mortgage Operations Specialist

With the goal of enhancing lives, fulfilling dreams, and building communities this position is responsible for managing the timely and accurate ordering of third-party services (such as appraisals, title, credit, and verifications) and preparing, issuing, and tracking mortgage loan disclosures in compliance with federal, state, investor, and company guidelines. This role also prepares, and issues Adverse Action Notices in accordance with ECOA and Fair Lending requirements and reviews AUS findings to ensure accurate product selection and documentation for Conventional, VA, FHA, HFA (Bond) and portfolio loan programs. The position ensures loans are processed efficiently while maintaining strict adherence to TRID, RESPA, ECOA, and other regulatory requirements.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Order appraisals, title, flood certifications, credit supplements, verifications of employment (VOE), IRS transcripts, and other required third-party documents.
• Track outstanding orders and follow up with vendors to ensure timely completion.
• Maintain accurate documentation of all orders within the loan origination system (LOS).
• Prepare, review, and deliver initial and re-disclosures to applicants in accordance with TRID/RESPA and other compliance requirements.
• Ensure accurate fees, loan terms, and timelines are reflected in all disclosures.
• Monitor change-of-circumstance events and issue required redisclosures promptly.
• Track borrower receipt and acknowledgment of disclosures to maintain regulatory compliance.
• Review AUS findings (DU, LP, or other automated underwriting systems) to confirm product eligibility and accuracy.
• Log and track product selection decisions for compliance and audit purposes.
• Validate product selection and loan program alignment with FHA, VA, Conventional, and HFA guidelines.
• Ensure product choice is documented clearly for compliance and investor review.
• Prepare and issue Adverse Action Notices in compliance with ECOA and Fair Lending requirements.
• Ensure notices are delivered within required timeframes and accurately reflect credit and underwriting decisions.
• Support internal and external audits related to disclosures, AUS findings, adverse actions, and loan documentation.
• Maintain up-to-date knowledge of federal, state, and agency disclosure regulations.
• Work closely with Loan Officers, Processors, Underwriters, and Closers to ensure accurate and timely delivery of required documents.
• Communicate with borrowers and vendors as needed to resolve order, disclosure, or compliance-related issues.
• Provide support and training to processing teams on disclosure, AUS review, and compliance procedures when necessary.
• Maintains knowledge and adheres to all BSA regulations and compliance standards on internal and external policies.
• Effectively incorporates concepts of CARES Principles in daily behaviors and interactions:
• Connect – Create meaningful relationships
• Ask – Be intentionally curious
• Resolve – Actively seek solutions
• Elevate – Never stop improving
• Strengthen – Be the difference

Supervisory responsibilities: This position has no formal, direct supervisory responsibilities although will work with leaders and peers in the organization to drive results.

Performance standards: Contributes to the organization's mission statement and goals by providing the highest quality of service, treating each person professionally - with warmth, courtesy, and respect, and making a personal effort to make members feel they belong and are important to the credit union.

Education and/or experience: High school diploma or equivalent required; associate or bachelor's degree preferred.

Minimum 1 year of mortgage operations experience, preferably in disclosures, AUS review, processing, or compliance.

Strong knowledge of TRID, RESPA, ECOA, and AUS systems (DU/LP).

Familiarity with FHA, VA, Conventional, and HFA program guidelines.

Skills and abilities:

• Proficiency in Loan Origination Systems (LOS) such as Encompass, MeridianLink, or similar platforms.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Customer service–oriented with strong problem-solving ability.

Disclaimer: The job description does not imply an employment contract, nor is it intended to include every duty, task or instruction for which the employee is responsible. Other tasks may be assigned, based on business need and at Management's request.

Numerica Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.