Field Service Technician II - Boston, MA

Field Service Technician IINCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.Location: Boston, MAIntro for the business: At NCR Atleos, our Field Services organization is on the front line of keeping commerce running for some of the world's largest retailers and financial institutions. Our technicians are trusted partners to our customers, delivering reliable, high-quality service that keeps essential self-service technology operating around the clock.We are looking for Field Service Technicians who are technically curious, mechanically inclined, and customer focused. Whether you already have field service experience or bring transferable technical skills, NCR Atleos provides the training, tools, and support needed to build a long-term career in a high-impact, customer-facing role.Position Summary: Are you a Field Technician, Field Engineer, or Service Technician—or interested in starting a career in this field? Are you tech savvy with strong mechanical aptitude and transferrable skills? Do you want to work with some of the largest retailers and banks in the industry? If so, NCR Atleos is interested in speaking with you!NCR Atleos's Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR Atleos) will allow you to provide customers what they need when they need it. Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Atleos is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. Our service operations have dedicated teachers, mentors and coaches who work across territories to share their knowledge to enhance each other's growth. NCR Atleos is dedicated to building a diverse community, one where employees feel a sense of belonging and teamwork, are valued for their contributions and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.Salary Range: $45,000.00 – $58,000.00The posted salary range represents the full pay range for this role across North America. Starting compensation will be determined based on a variety of factors, including qualifications, experience, (geographic) location, and business needs.Key Areas of Responsibility:Perform customer installations, maintenance, and service calls promptly and effectivelyService and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territoryPerform scheduled maintenance, corrective repairs, and system overhaulsDiagnose and resolve issues involving hardware, software, networking, and system configurationsManage network faults, system access, security settings, and remote connectivityOrganize and triage customer issues, addressing problems proactively when possibleCommunicate with customers in an open, helpful, and professional manner focused on resolutionParticipate in virtual and hands-on training programs provided by NCR AtleosComply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirementsPerform other related duties consistent with qualifications and business needsMay be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptionsMay elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelinesBasic Qualifications:Local candidate to the specific geographic areaOne (1) or more years of related experienceAuthorized to work in the United StatesAt least 19 years of ageValid driver's license and driving record that meets NCR Atleos fleet requirementsPC skills, basic electronic skills, and operating system familiarityAbility to perform essential job functions without reasonable accommodation, including:Prolonged travel with several hours of driving per dayRotating and weekend shiftsCarrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistanceBending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizesPreferred Qualifications:Familiarity with large servers, mainframe computers, and imaging softwareA+ Certification, CompTIA, or Network+ (N+) CertificationOffers of employment are conditional upon passage of screening criteria applicable to the job.Full time employee benefits include:Medical InsuranceDental InsuranceLife InsuranceVision InsuranceShort/Long Term DisabilityPaid Vacation401kEEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.