FT Sr Residential Supervisor - Jackson

Job Details: Job Location: Jackson House - Milwaukee, WI, Position Type: Full Time, Education Level: 2 Year Degree or Equivalent Experience, Salary Range: Undisclosed, Travel Percentage: Up to 50% , Job Shift: Various, Job Category: Nonprofit - Social Services

Job Purpose

This is a supervisory position that is responsible for managing the day-to-day operations of the Community Based Residential Facility (CBRF) for individuals with severe and persistent mental illness. This includes overseeing the care and well-being of the residents, ensuring all necessary services and support are provided, managing staff who provide these services, and ensuring the facility and staff are operating in accordance with CFI policies, as well as local, state and federal regulations, including compliance with Department of Health Services (DHS) 83 licensure

Essential Job Functions

• Supervises the daily activities, coordinates resources, and sets priorities for the 12-15 bed CBRF team to ensure task completion at a satisfactory level in all aspects of operations and clinical care.
• Complete client assessments and provide input into the development of services, goals and objectives.
• Develop and update client treatment plans, complete billing notes, compile monthly outcomes, complete PPS Noms, complete annual consent packets, review incident reports and complete area manager review.
• Coordinate client medication regimen with prescribers and pharmacy, implement medication changes, and oversee Medication Administration Records at the CBRF.
• Act as a liaison for all clients and their family, guardians, providers and case managers.
• Trains and schedules Behavioral Health Technicians in accordance with DHS 83 and agency policy and procedures.
• Responsible for working any BHT shift in which we are unable to find alternative coverage and to fulfill all BHT responsibilities during this shift coverage. Coverage includes first, second, and third shifts seven days a week.
• May have to provide Residential Supervisor coverage at another facility during times of Residential Supervisor vacancy or time off. Must train at all 6 locations to provide direct care and supervisory coverage during times of emergencies.
• Participates in after-hours on-call rotation providing clinical, maintenance, triage and scheduling support during non-business hours.
• Evaluate shift duties to ensure compliance with DHS 83 regulations. Understands and adheres to established internal Community-Based Residential Facility (CBRF) policies and procedures.
• Maintain client charts according to DHS 83 regulations including filing and thinning on a monthly basis. Ensure house files and progress notes are filed in accordance with agency guidelines.
• Handle clients’ daily and weekly allowances and documents disbursement of funds.
• Evaluate repairs and normal wear and tear replacements of furnishings and other household items. Ensure that all repair/replacement requests are entered electronically in a timely manner.
• Audit groceries and supplies according to pre-established budget.
• Attend, facilitate, and participate in staff meetings, in-service training seminars and conferences as required.
• Other duties as assigned.

Supervisory Responsibilities

• Performs human resources responsibilities for employees which includes onboarding, training, coaching on performance, completes performance reviews and overall employee morale. Recommends hiring, terminations, compensation changes, promotions, corrective action decisions and terminations. Reviews and approves accurate reports of time.
• Responsible for ensuring that personal actions, and actions of employees supervised, comply with the policies, regulations, and laws applicable to the program funders, contracts, and CFI business.

Qualifications

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education: Bachelor’s degree preferred or an associate’s degree in human services or five years of equivalent experience with working with adults with severe and persistent mental illness required.

Minimum Required Experience

• Minimum of one year experience working with adults with severe and persistent mental illness.
• Minimum of one-year supervisory experience.

Required License/Certification/Registration: None

Travel Type: Up to 50%

Required Valid Driver’s License: Valid Wisconsin driver’s license

Required Auto Insurance: Vehicle liability insurance in accordance with Agency policy

Knowledge – Skills – Abilities

• Must be familiar with Microsoft Office such as Word, Teams, Outlook, and Excel.
• Must be able to function with minimal supervision.
• Comprehensive knowledge of the physical, mental health, and social service resources of individuals living in the community.
• Knowledge of DHS 83 regulations.
• Skill and ability to seek solutions using appropriate methodologies (problem solving, independent thinking, and sound judgment in making decisions).
• Ability to demonstrate flexibility and willingness to shift priorities in accordance with daily demands.
• Professional workplace appearance and conduct; friendliness and courtesy to consumers, coworkers, customers, and vendors.
• Effectively communicates and develops good working relationships with co-workers.
• Ability to effectively interact with people from a variety of different backgrounds and experiences in a professional, diplomatic and courteous manner.
• Reliability in reporting to work regularly and customer appointments on time.
• Must possess good communication and organizational skills.
• Must be able to assist clients with activities of daily living, such as shopping, cleaning and cooking.
• Access to a personal vehicle.
• Ability to build and maintain customer satisfaction with the products and services offered by the organization.
• Ability to make timely, informed decisions that take into account the facts, goals, constraints, and risks.
• Ability to structure and direct others’ work on projects or programs.
• Adhere to all workplace and trade safety laws, regulations, standards, and practices.
• Promote organizational mission and goals and shows the way to achieve them.

Physical Requirements, Visual Acuity, and Work Conditions

Physical Requirements: On occasion must be able to push/pull/lift/move objects weighing at least 50 pounds.

Visual Acuity: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Working Conditions: This position involves working with adults with severe and persistent mental illness, some individuals may display aggressive or unbalanced verbal and/or physical behaviors. This position may work in a variety of indoor and outdoor work environments which may include various outdoor weather conditions, loud noises, fluctuating temperatures and the occasional use of stairs.