Data Annotator

Data Annotator

The Emerging Technologies Enablement Team (ETE) performs data labeling tasks that support machine learning model and AI development within the Tech organization and across Capital One. This team plays a critical role in reviewing, evaluating, and annotating data to train AI models with the highest quality, accuracy, relevance, fluency, and compliance standards.

Work Setup: WFH. Candidates must be amenable to a night shift schedule.

General Responsibilities:

• Review and analyze AI-generated responses for accuracy, clarity, and relevance
• Annotate data entry, perform data research activities according to Data Scientist instruction and Capital One guidelines
• Assist in developing and refining annotation guidelines to ensure consistency and quality in the labeling process
• Identify and report any data quality issues or anomalies encountered during annotation process
• Manage workload appropriately; efficiently service multiple requests, work with AI development team or dedicated lines of business to execute within deadlines
• Collaborate within teams and across teams as part of process initiatives and performance standards
• Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines
• Potential assignment or rotation across related sub-functions
• Exhibits flexibility and responds quickly to meet changing business needs including other job-related duties that may be assigned from time to time

Basic Qualifications:

• Educational Background: At least 2 years of college education, or an equivalent combination of education and relevant work experience.
• Professional Experience:
• Minimum of 1 year of relevant work experience in a BPO, customer service, operations, quality evaluation, content review, or a similar process-driven environment.
• Experience interpreting and applying business policies, procedures, or standardized guidelines is preferred.
• Skills Required:
• Strong reading comprehension and attention to detail.
• Sound analytical and critical thinking skills.
• Strong written and verbal communication skills.
• Ability to consistently apply evaluation rubrics and operational guidelines.
• Ability to identify inconsistencies and escalate issues appropriately.
• Effective time management and organizational skills while handling multiple priorities.
• Comfortable working with spreadsheets, evaluation platforms, and technology-enabled workflows.

Preferred Qualifications:

• Have a natural curiosity for learning new things and be energized by the opportunity to help shape and influence a new type of work
• Have demonstrated consistently strong performance in Results Focus, Teamwork, and Customer Focus
• Enjoy working with data and feel confident with working in spreadsheets
• Have the ability to work autonomously with minimal supervision
• Be a frequent and effective contributor to team discussions

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).