Claims Representative Senior - Commercial Liability

Investigate and resolve insurance claims in an efficient and accurate manner, independently manage a caseload, negotiate settlements, and communicate effectively with all parties. This position will be located in our Stevens Point, WI - Division Street Office; Madison, WI office; or Edwardsville, IL office locations under a hybrid work model. What You’ll Do As a Senior Claims Representative on our Commercial Liability teams, you'll provide superior service by conducting prompt claim investigations, which includes evaluating coverage, determining liability, and settlement of damages across multiple lines of business. In addition, you will: Verify coverages by thoroughly reviewing the policy and interpreting policy terms, conditions, and language, which may require working with coverage counsel. Evaluate complex liability by taking recorded statements from involved parties and witnesses, reviewing police reports, and compiling other pertinent evidence. Analyze all potential exposures, potentially high limit exposures, and resolve claims in the best interest of the insured, claimant, and Sentry. Evaluate physical damages and bodily injury claims, working closely with repair shops, medical providers, automobile appraisers, and/or contractors to facilitate necessary and related services or repair work. Establish timely reserves based on the ongoing liability and damage assessments, negotiating property damage and bodily injury settlements with policyholders, claimants, and attorneys, and other insurance carriers. Manage a case load of litigated and non-litigated claims, most of which will be bodily injury files of mid‑level severity and complexity. Work with legal counsel and the insured to appropriately review and handle complex time limited demands and the defense of litigated files. Comply with industry regulations, legal requirements, and internal policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim. What It Takes Bachelor’s degree or related experience 3+ years of related work experience Thorough claims knowledge of claims and claims processes Ability to review and analyze complex documents, insurance policies, coverages, medical reports, and insurance regulations Ability to make appropriate claim decisions, prioritize, and manage workload Demonstrated effective verbal and written communication skills Ability to handle conflict and negotiate resolutions Technology aptitude What You’ll Receive Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office. As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. Meal Subsidy available for associates who report to an office. 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program. Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off. Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. Well‑being and Employee Assistance programs. Sentry Foundation gift matching program to encourage charitable giving. Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation. #J-18808-Ljbffr Sentry