Client Services Administrator (Spanish/English)

Client Services Administrator

Gaming Laboratories International (GLI) is seeking a bilingual Client Services Administrator to provide sales support to our global Client Services team. This is an in-office position based in one of our North America Offices.

Wherever there is legalized gambling, jurisdictions have a set of regulations by which manufacturers and operators must adhere to. Any game or system which is released to the public must be able to show that it conforms to the required regulations. To do this, the game or system must be tested. This is where we come in. Since 1989, Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world-class customer service delivery to jurisdictions worldwide.

Our employees are at the heart of everything we do, which is why they are our biggest investment. We offer competitive salaries, top-notch benefits and a company culture focused on employee development and career enhancement. Our team members have the opportunity to communicate and collaborate with colleagues around the world.

Our customers are manufacturers, regulators, and operators within the Gambling industry. We are seeking a professional like you to support our clients' needs by providing administrative sales support for the LACSP Client Services team. This is a customer service/sales-focused position and a fit for someone who thrives on driving sales and helping others solve problems.

• Participates in team meetings with other departments to track project statuses, hours used and remaining and communicates any potential issues in project management to the LACSP team.
• Communicates between internal members and external customers, ensuring that all parties have the necessary information and resources to execute their assigned projects.
• Works closely with the team to organize and schedule meetings, as requested.
• Tracks client billing and supports invoice collection procedures, when required.
• Assists with drafting sales proposals for the LACSP team in a clear, complete, and accurate manner.
• Generates reports and statistics related to the flow of the business.
• Assists in the translation of documents from English to Spanish and from Spanish to English.
• Handles CRM notes after calls and follows the (proposal -> project -> delivery) flow.
• Performs other related duties, as assigned.

Education, Experience, and Skills:

• A minimum of one (1) year of previous experience in a related administrative support position is required.
• Previous experience supporting a sales or business development team is preferred.
• Bachelor's degree in Marketing, Business, Sales, or a related field is preferred, but not mandatory.
• Must be bilingual in Spanish including the ability to translate written correspondence from English to Spanish and Spanish to English in a clear, eloquent, and professional manner.
• Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position.
• Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel is required.
• Must have demonstrated professionalism, including while working under pressure.
• Must have the ability to handle multiple projects under tight deadlines, while maintaining a realistic balance among priorities.
• Must demonstrate a high degree of attention to quality, details, and correctness.
• Must have the ability to work both independently and as part of a team.
• Must be available to work flexible hours, including occasionally in the early morning, as needed.

Location: Any North America Office

Schedule: Normal hours are Monday through Friday, 40 hours per week.

Hourly Rate: $24.03 h/r

Travel: Must be willing to travel up to 5%.

For US based candidates, we offer a competitive total compensation packet, with benefits that include

• Comprehensive Health, Dental, and Vision Insurance
• Optional Health and Flexible Savings Accounts
• 100% Employer Paid Life and Disability Insurance
• 20 Days Paid Time Off (Per Year)
• 401K Savings Plan with 100% match up to 3% of your salary
• Annual Discretionary Bonus
• Anniversary Reward Bonus
• Educational Assistance Program (after 1 year of employment)
• Additional Mental Health Benefits through our Employee Assistance Program
• Voluntary Pet, Accident, and Critical Event Insurance

Gaming Laboratories International (GLI) is a gaming services company. Any of our employees may be required to obtain a gaming license within one or all gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify the major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Gaming Laboratories International, LLC