Senior Manager (Corporate IT)
Canvendor
Role: Senior Manager - Corporate IT
Location: Austin, TX (Onsite)
Type: Contract
• Lead corporate IT service delivery spanning networking, identity and access management (IAM), service desk operations, collaboration tools, end-user experience, and cloud platform administration (SaaS, Microsoft 365, Atlassian governance, licensing, and optimization), ensuring scalable and reliable support for engineering and business teams.
• Drive modernization initiatives by assessing current-state infrastructure, identifying technical debt and operational gaps, and executing prioritized improvement roadmaps across enterprise IT services within the contract window.
• Build and drive a culture of accountability, ownership, and continuous improvement by mentoring IT professionals, enhancing operational processes, and enabling high-performing service and infrastructure teams.
• Champion operational excellence through SLA and KPI development, service health monitoring, end-to-end incident management, escalation leadership, and root-cause-driven business problem resolution.
• Strengthen partnerships with engineering leadership, R&D organizations, and corporate stakeholders to align IT services with evolving business and technical requirements.
Requirements
• 12+ years of progressive IT experience, including significant experience leading technical teams
• Strong experience leading corporate IT operations and enterprise service delivery within technically sophisticated environments
• Demonstrated success modernizing IT environments and improving operational maturity, service quality, and scalable IT processes
• Working knowledge of enterprise networking, identity and access management (SSO, MFA, lifecycle management), service desk operations, end-user computing, collaboration platforms, and cloud/SaaS administration
• Experience administering enterprise productivity and collaboration platforms, including Microsoft 365 and Atlassian product suites
• Strong understanding of IT service management, operational metrics, incident response, escalation management, and continuous improvement methodologies
• Excellent communication, stakeholder management, and leadership skills, with the ability to collaborate effectively with engineering teams and executive leadership in fast-paced environments
• Demonstrated success building and leading high-performing technical teams and driving operational accountability
Preferred Qualifications
• Hands-on technical expertise in one or more infrastructure or enterprise IT domains
• Prior experience supporting R&D, engineering, or technically-focused organizations
• Experience leading enterprise IT modernization or transformation initiatives
• Familiarity operating in a semiconductor industry or similar complex, fast-paced, deep-tech environments
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