Care & Community Relationship Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Wellness resources

Care Manager & Community Relationship Manager

HomeWell Care Services of Boise  |  Full-Time  |  Boise, ID

If you want a job where you’re told exactly what to do every day, this isn’t it. If you want to run something like it’s your own—and share in the growth you create, with no cap on your bonus—keep reading.

This is a dual role: half caring for our clients, half getting out into the community to build the referral relationships that grow our business. You’ll own each client relationship—assessments, care plans, check-ins, and stepping in when issues come up—while also being an active face of HomeWell with local facilities and referral partners. It’s an in-office role with regular time out in the field. We move fast and we don’t micromanage, so we need someone who stays productive on their own and always finds the next thing worth doing. We provide non-medical home care, so a clinical background is a plus but is not required. What matters most is warmth, drive, and the ability to connect with people.

You’ll thrive here if you…
•      Never wait to be handed work. When there’s no task in front of you, you find the next thing that moves the business forward—and you don’t need to be managed to do it.
•      Have a “find a way to yes” mindset—you solve problems instead of just reporting them.
•      Are relentlessly positive and create momentum around you.
•      Take ownership of outcomes and treat the business’s success as your own.

What You’ll Do
•      Conduct warm, thorough in-home client assessments and build practical care plans.
•      Perform regular client check-ins, building real relationships with clients and families.
•      Be the point of contact for issues in the field, responding calmly and taking ownership.
•      Get out into the community—regular in-person visits to assisted living, skilled nursing, hospitals, and case managers to build referral relationships.
•      Keep a consistent weekly cadence of outreach as a non-negotiable priority.
•      Partner closely with the Office Manager and caregiving team to deliver great care.

What We’re Looking For
•      Warm, personable, and genuinely caring—you build trust and real connection easily.
•      High emotional intelligence—you read people well, communicate clearly and concisely, and keep conversations both friendly and productive.
•      Energized by getting out of the office to build relationships.
•      Strong judgment and the ability to put together a thoughtful care plan.
•      Self-directed and comfortable operating with limited structure in a small, growing business.
•      Comfortable with technology and care management software.
•      Valid driver’s license, reliable transportation, and willingness to travel locally.
•      A clinical or caregiving background is a plus but not required. Must pass a background check.

Our Core Values (Please Read Carefully)
These are not words for a wall, and they are not optional. In a business this size, they are the difference between growing and closing our doors. We need someone who lives these out authentically and positively—not someone who brings a negative, problem-focused mindset. If that’s not who you naturally are, this role will not work for you, and that’s okay. But please be honest with yourself before applying.

1.    Do what you say you’ll do. Follow through completely—all the way to the goal, not just enough to technically call it done. We measure the outcome, not the checkbox.

2.    Own the outcome. Take real responsibility for results, not just effort. We don’t want a list of reasons something couldn’t happen—we want you to own it and find a way through.

3.    Communicate early—with solutions. Speak up early, especially about problems. But bring them the right way: one problem, three solutions you’ve thought through, and the one you recommend. Constant problem-spotting without solutions, or negativity for its own sake, doesn’t work here and wears the whole team down.

4.    Build real connections. Go out of your way to genuinely connect with clients, families, caregivers, and coworkers—not just check the box of a meeting. Real relationships are the foundation of everything we do.

5.    Find a way to yes. This is the heart of the role. Don’t bring a problem and every reason it can’t be solved—work it through to a real solution. We find a way to yes for our clients, our team, and our business.

We take these seriously. Living them—genuinely and positively—is the single biggest predictor of whether someone succeeds here.

Compensation
Base salary based on experience, plus a performance bonus with no cap, tied to new client starts, client retention, and growth. As the company grows, you grow with it—the better the business does, the more you earn. This role is built for someone who wants real upside and is willing to drive the growth that creates it.