Kitchen Supervisor

Job Description

Job Description

Job Summary

Kitchen Supervisors serve an important role in the food service industry where they uphold employees to consistent standards of behavior. Your role is to provide managerial support when the General Manager isn’t available on-site. While most of your responsibilities will be similar as other employees on your team, you are also responsible for additional responsibilities like opening or closing the kitchen and delegating tasks and signing off on assignments. Kitchen Supervisors should also assist in resolving problems with guests, help employees on the shift, troubleshoot problems and document issues to report back to upper management.

Job Responsibilities

• Oversees staff adherence to customer service guidelines

• Oversees staff adherence to store operation policies and employee manual guidelines

• Assist with daily completion of forms for reporting including but not limited to Kitchen Line Checks, Housekeeping Checklists, Prep 1 and 2 PARs, waste log, etc

• Be prepared to provide feedback to GM to complete employee evaluations.

• Be prepared to provide feedback to GM for counselling reports, termination, and termination reports.

• Be a point of contact for BOH employee’s complaints and suggestions.

• Work in conjunction with GM for BOH scheduling and meet labor and sales goals.

• Oversee product ordering to match store needs based on product PARs

• Oversee integrity of orders and follow up if any discrepancies, as well as invoice matching and system entering.

• Be prepared to follow training manual for orientation, training, and development of all BOH positions.

• Oversee proper production flows during peak times

• Overseeing BOH line check completed

• Attend meetings and training sessions that may be required from time to time

• Monitor FOH and BOH sanitation procedures

• Oversees and monitors overall safety of employees and property

• Communicate and report problems with other management team members.

Knowledge and Skills:

• Ability to always deal tactfully and professionally with guests, co-workers, and the public

• Promote a positive and friendly team-work attitude in the execution of all duties

• Ability to follow directions and to remain calm during emergency situations

• Reasoning skills that include the ability to understand issues and process information for the purpose of giving and receiving feedback and instructions

• Compliance

• Physical and Mental Demands

• Able to be mobile and perform the physical requirements of the job to include bending, kneeling, stooping, reaching, pushing, pulling and repetitive motions

• Able to move intermittently throughout the workday

• Able to communicate orally

• Able to understand, remember and follow basic instructions and guidelines and perform basic operations

The development of In-store personnel will be crucial for Store’s Optimal Results, Staff and Self Growth.