Premium Seating Concierge | Part-Time | Donald L Tucker Civic Center

Premium Seating Concierge | Part-Time | Donald L Tucker Civic Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

As a member of the Premium Seating Concierge, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will be a main point of contact at the VIP entrance with the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to greeting patrons, ticket scanning, and directing traffic. As a frontline representative of the Donald L. Tucker Civic Center, you will have the opportunity to assist our guests by offering directions and sharing information while creating a world-class experience. Your job will be to provide a positive and efficient check-in experience.

This role pays an hourly rate of $16.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until October 23, 2026.

About the Venue

The Donald L. Tucker Civic Center features a 12,500-seat arena, 34 luxury suites, 476 club seats, over 54,000 sq. ft. of meeting and exhibition space, and an arena-view restaurant, the Spotlight Grille. The arena is home to Florida State Men's and Women's basketball and is known for its electric atmosphere and fierce home court advantage. Not only a music and sports venue, the arena is also frequently used for trade shows, large catered functions, receptions, religious services, and classes.

Responsibilities

• Prepare the VIP lobby for use; this could include but not limited to wiping down countertops, looking for potential hazards, reporting any issues to a supervisor
• When gates open, welcome patrons with a great smile and helpful attitude
• Scan event tickets, ensuring that the proper ticket is being used to gain entry
• Assist patrons in locating their suite or club
• Being alert and proactive to potential hazards and reporting incidents when they occur
• Monitor your assigned area for issues and opportunities to make lasting memories for our fans
• Respond to all guest concerns/complaints promptly and in a professional manner
• Assist guests to help accommodate their ADA-accessible needs
• Enforce all building policies and procedures to ensure a safe environment for all guests
• Manage the foot traffic flow within the lobby
• Be knowledgeable about arena emergency evacuation plan to safely assist guests during the unlikely event of an emergency

Qualifications

• Experience in a hospitality or entertainment environment is preferred
• High school diploma or GED preferred
• Must have a customer service first mentality and love working with and helping people
• Ability to stand for long periods of time
• Must be able to maintain a positive attitude while handling difficult situations
• Availability to work most home basketball games. Weekend availability is needed

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.