Event Housekeeper

Job Description

Job Description

REPORTS TO:  Lead Event Housekeeper

SUPERVISORY RESPONSIBILITIES:  None

FLSA STATUS:  Irregular Part-Time; Non-Exempt

DEPARTMENT:  Audience Services

LOCATION:  Knoxville, TN

The Event Housekeeper maintains the highest standards of sanitation, safety, comfort, and aesthetics for the Tennessee Theatre. They are responsible for ensuring all event spaces are cleaned, sanitized, and are in excellent condition before, during and after an event concludes

This includes maintaining cleanliness of restrooms, public areas, and back-of-house spaces prior, during, and after events. 

• Clean and sanitize assigned areas : including but not limited to back and front-of-house areas such as seating, floors, restrooms, lounges, kitchens, offices and other event spaces, using mechanical and/or manual equipment.

• Remove debris, trash, and recyclables:  empty waste and recycling receptacles, and transport full hampers to the compactor. 
• Maintain sanitation standards : keep all areas neat, hygienic, and free from hazards at all times. 
• Monitor and report supplies : check cleaning chemicals, paper products, and other consumables; notify the supervisor when restocking is needed.
• Maintain custodial storage : keep cleaning equipment and storage areas organized and clean.
• Follow safety protocols : report any unsafe or hazardous conditions immediately to the supervisor. 
• Assist in event setup/teardown : occasionally work as a casual utility to help with event logistics 
• Maintain Laundry : Pull event towels to be laundered, wash and restock cleaning rags and mop heads as needed.
• Know facility layout : familiarity with all areas of the venue for efficient cleaning and service 
• Provide professional service : be respectful, courteous, and helpful to patrons, staff, and management.
• Porter : Opportunities to work during an event, maintaining facilities while patron-facing.
• Hours: Ability to work flexible hours- evenings, overnight, holiday, and/or weekend shifts; available by phone for on-call emergencies.
• Complete other assigned duties from the Lead Event Housekeeper or other supervising manager. 

KNOWLEDGE, SKILLS, & ABILITIES: 

• Outstanding Customer Service : Ability to interact with patrons in a friendly, professional manner while creating a welcoming guest experience.
• Problem Solving : Ability to address guest concerns, resolve service issues, and remain calm in fast-paced or challenging situations.
• Organization & Time Management : Ability to efficiently maintain inventory and keep work areas clean and stocked.
• Communication & Teamwork : Ability to work collaboratively with front-of-house, and event staff to support successful event operations.
• Health & Safety Compliance : Knowledge of sanitation standards, workplace safety practices, and emergency procedures.

• Attention to detail : Performs tasks with care; is thorough
• Safety Focus : Adheres to all workplace and trade safety laws, regulations, standards and practices.
• Adaptability: Thrives in a fast-paced event environment and adjusts quickly to changing service demands.
• Accountability: Demonstrates reliability, follows established procedures, and adheres to sanitation standards. Takes personal responsibility for quality and timeliness of work and achieves results with little oversight.
• Problem Solving: Resolves guest concerns effectively while maintaining professionalism and patron satisfaction.
• Composure: Remains calm and professional during high-volume events, challenging guest interactions, and unexpected situations.
• Integrity: Exercises sound judgment and complies with regulations and manages transactions honestly and responsibly.
• Initiative: Anticipates guest needs and proactively identifies opportunities to improve service.
  
  
  

• Flexible Schedule : Ability to maintain irregular and extended working hours, including evenings, overnights, weekends, and holidays, as directed by supervisor to fulfill needs of Theatre.
• Standing and Walking : Ability to manage extended periods of standing and walking. 
• Physical Endurance: Ability to engage in moderately heavy physical activities, such as lifting, carrying, and moving heavy objects, containers, or equipment weighing up to 50 pounds. 
• Reaching, Grasping, Stooping, and Bending : Ability to reach up to and above shoulders, including stretching and bending movements. Ability to access high or low surfaces during cleaning tasks. Ability to reach and grasp items on shelves, handling tools, or adjusting equipment. Ability to bend and stoop to access low areas, crawl spaces, or perform maintenance tasks that require bending and stooping. Flexibility and agility are valuable.
• Ladders and Climbing : Ability to climb ladders, stairs and some equipment required. Good balance and comfort with heights are necessary.
• Vision and Hand/Eye Coordination : Good vision and hand/eye coordination are necessary for using hand tools, operating equipment, and evaluating completed jobs.
• Dust and Loud Noise : Regular exposure to dust and loud noise occurs during cleaning activities up to a potential of 120 decibels. 
• Exposure to Cleaning Liquids and Materials : Handles cleaning liquids and materials. Exposure to noxious fumes.
• Infectious Waste and Cleaning Chemicals : Exposure to infectious waste and various cleaning chemicals. Proper handling and safety precautions are crucial.
• Operating Vehicles and Equipment : Will potentially operate cleaning carts and janitorial equipment (like floor scrubbers or carpet cleaners).

• Education: High school diploma or equivalent required.
• Experience: 1 year of housekeeping experience in a venue preferred.  

ABOUT THE TENNESSEE THEATRE

The Tennessee Theatre is an ornate, 1600-seat historic movie palace fully renovated into a multi-purpose performing arts venue. With over 220 booked days, it hosts more than 175 events annually, ranging from touring concerts, comedy, and Broadway; resident symphony, opera, and jazz performances; classic movies; children and family events; patron events; and private rental events. It is a treasured architectural landmark, a cultural cornerstone of the region, and an entertainment destination beloved by generations of audiences. The HTTF mission is to preserve, maintain, and operate the Official State Theatre of Tennessee as an arts and entertainment cornerstone for the cultural enrichment and enjoyment of all.

The Theatre has recently acquired and renovated a neighboring building (24,000 sf spread over seven levels) that is physically connected to the Theatre building and used primarily to enhance and expand Theatre programming (pre- and post-show receptions, private intermission lounges, rehearsal and educational spaces, and more) as well as additional private rental use. The new spaces are complete, and full activation of this building is expected in 4Q 2026.

The Historic Tennessee Theatre Foundation is committed to creating a welcoming and inclusive environment for all individuals. We celebrate diversity and are dedicated to fostering an atmosphere free from discrimination. We believe this enriches our organization and enhances our ability to fulfill our mission. Discrimination in any form is not tolerated, and we encourage all qualified individuals to apply for opportunities with us.