General Manager

Job Description

Job Description

NOW HIRING: GENERAL MANAGER

San Ramon, California

Company: DHILLONCO Hotel Management
Location: San Ramon, CA
Position: General Manager
Job Type: Full-Time | Executive Leadership

Join Our Leadership Team! $1,000 signing Bonus

DHILLONCO Hotel Management is seeking an experienced, results-driven General Manager to lead our hotel in San Ramon, California.

We are looking for a dynamic hospitality professional who demonstrates exceptional leadership, strong financial acumen, a passion for guest satisfaction, and the ability to drive revenue and operational excellence.

The ideal candidate will be a hands-on leader who takes ownership of hotel performance, develops high-performing teams, and consistently delivers results while maintaining Hyatt brand standards.

Key Responsibilities.

Hotel Operations & Leadership

• Oversee all daily hotel operations, ensuring exceptional guest experiences and operational efficiency.

• Recruit, train, mentor, and develop a high-performing management and associate team.

• Maintain compliance with Hyatt brand standards, quality assurance requirements, and company policies.

• Establish a culture of accountability, teamwork, and exceptional hospitality.

• Maintain high standards of property cleanliness, preventative maintenance, and overall hotel presentation.

Revenue Management & Financial Performance

• Drive occupancy, ADR, RevPAR, and RevPAR Index (RGI) performance.

• Partner with corporate revenue management and sales teams to maximize profitability and market share.

• Manage hotel budgets, forecasting, labor costs, and controllable operating expenses.

• Analyze monthly financial statements, identify opportunities, and implement strategies to improve GOP and NOI.

• Develop strategies to increase corporate, group, and negotiated business.

Guest Satisfaction & Brand Compliance

• Champion guest satisfaction and Hyatt's service standards.

• Monitor guest feedback, online reviews, and service recovery initiatives.

• Ensure the hotel consistently meets brand quality assurance and guest satisfaction goals.

• Lead continuous improvement initiatives that enhance the guest experience.

Sales & Market Development

• Build relationships with local businesses, corporate accounts, and community partners.

• Collaborate with sales leadership to identify new business opportunities.

• Maintain awareness of competitive market conditions and local demand generators.

• Drive measurable year-over-year revenue growth.

Qualifications

• Minimum 5 years of hotel management experience, including at least 3 years as a General Manager or comparable senior hotel leadership role.

• Hyatt, Marriott, Hilton brand experience strongly preferred.
  
  
• Experience managing an upscale select-service hotel

• Proven track record of improving RevPAR, guest satisfaction, profitability, and employee performance.

• Strong understanding of hotel financial statements, budgeting, forecasting, and labor management.

• Experience with brand quality assurance, property management systems, and revenue management strategies.

• Excellent communication, problem-solving, and organizational skills.

• Ability to lead independently while collaborating effectively with corporate leadership.

What We Offer

• Competitive salary based on qualifications and experience.

• Performance-based bonus opportunities.

• Career advancement opportunities within a growing, multi-brand hotel management company.

• Support from corporate operations, revenue management, sales, and training teams.

• A leadership opportunity with the ability to make a measurable impact on hotel performance.

About DHILLONCO Hotel Management

DHILLONCO is a growing hotel ownership and management company with a diverse portfolio of nationally recognized hospitality brands, including Hyatt, Marriott, Hilton, IHG, Best Western, and Wyndham.

Our success is built on operational excellence, financial accountability, guest satisfaction, and developing strong hotel leaders.

Apply Today!

If you are an experienced hotel General Manager with a passion for hospitality, strong leadership skills, and a proven ability to deliver financial results, we encourage you to apply.

Join DHILLONCO and take the next step in your hospitality leadership career.

DHILLONCO Hotel Management is an Equal Opportunity Employer..