Member Services Representative

What Makes a Honda, is Who Makes a Honda

Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint."

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future!

Job Purpose

The MSR is responsible for understanding/performing/troubleshooting a broad variety of member services such as transactions, filing disputes, educate on e-services and assisting members with any questions/concerns regarding their account. Have full knowledge of the credit union's products and services. Associate needs to have customer service and sales skills with preferred personal finance knowledge, ability to multi-task, maintain confidentiality and communicate effectively.

Key Accountabilities

Operational/Technical Skills

• Products/Services/Systems: Have a working knowledge of all HFCU deposit and consumer loan products, and services to refer/direct members to the appropriate person/department. Working knowledge of operational systems to effectively perform members' requests including deposits, withdrawals, corporate/cashier checks, disputes, ATM/Visa card issuance, processing mail, return fees, duties as assigned, etc.
• Policies/Procedures/Compliance: Effective and confident working knowledge of all HFCU policies and procedures based on industry regulations, and a basic understanding of how those apply to day-to-day operations. Emerging areas: This also includes educating members on new technologies provided by HFCU

Sales and Service

• Effectively and confidentially interacts with members in a professional and courteous manner while evaluating their needs. This evaluation would lead to consistent opportunities to educate and/or refer products and services to meet those needs. Strong working knowledge of customer service to effectively and confidently meet customer service expectations and metrics. Effective and confident in moving beyond the member's initial request and offering additional education/opportunities to the member
• Member interaction may be inbound or outbound

Team Oriented

• Able to work within a team to accomplish the overall goals/products/services regardless of one's own area

Qualifications, Experience, and Skills

• High School Diploma or GED Equivalent
• Minimum 1+ recent years customer service and sales skills
• Preferred financial institution experience
• Preferred cash handling experience
• Professionalism
• Ability to multi-task
• Decision making skills
• Self-motivation

Decisions Expected

What Differentiates Honda and Make Us an Employer of Choice?

Total Rewards:

• Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.)
• Paid Overtime
• Regional Bonus (when applicable)
• Industry-leading Benefit Plans (Medical, Dental, Vision, Rx)
• Paid time off, including vacation, holidays, shutdown
• Company Paid Short-Term and Long-Term Disability
• 401K Plan with company match + additional contribution
• Relocation assistance (if eligible)

Career Growth:

• Advancement Opportunities
• Career Mobility
• Education Reimbursement for Continued Learning
• Training and Development programs

Additional Offerings:

• Tuition Assistance & Student Loan Repayment
• Lifestyle Account
• Childcare Reimbursement Account
• Elder Care Support
• Wellbeing Program
• Community Service and Engagement Programs
• Product Programs

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.