Customer Service Representative

Job Description

Job Description

Join a family-owned and operated dealership known for exceptional service and community values for over 20 years. Mike Carpino Ford Parsons is looking for a friendly, organized Customer Service Representative to support both our front desk and parts/service department. This hybrid role is perfect for someone who enjoys helping people and takes pride in keeping daily operations running smoothly. 

Key Responsibilities:

Front Desk/Administrative Duties

• Greet customers warmly and maintain a clean, welcoming dealership environment
• Answer incoming calls, direct them to correct department, and take accurate messages
• Process payments for customers
• Handle administrative duties such as filing, scanning, scheduling, and data entry
• Prepare and reconcile daily deposits as needed
• Create, review, and process invoices accurately as needed
• Maintain accurate records and documentation for customer-facing transactions
• Support the accounting and service departments with basic clerical tasks

Parts/Service Representative Duties

• Schedule service appointments for customers
• Assist customers and technicians in identifying and ordering correct parts
• Look up parts pricing and availability
• Create and process parts invoices, special orders, and returns
• Maintain organized parts storage
• Provide concierge support for all owner inquiries to assure customer needs are handled to best abilities.
• Establish follow up time
• Obtain customer and vehicle information
• Verify that the final invoice reconciles with the work performed on the repair order

Qualifications

• Strong customer service and communication skills
• Ability to multitask while staying organized and detail-oriented
• Previous administrative, receptionist, retail, or automotive parts/service experience is helpful but not required
• Positive attitude, reliability, and willingness to learn
• A desire for a long-term career with a growing organization
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Ability to lift 50 pounds and work on your feet for extended periods of time
• High school diploma or equivalent

Compensation & Benefits

• Entry-level position starting at $15/hour with opportunity for pay increase after 90-day performance evaluation
• Health Insurance
• PTO
• Holidays
• 401(K)
• Professional Development Assistance
• Tuition Reimbursement

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.