Director of Commercial Operations

Greiner Packaging is a family-owned global leader in rigid plastic packaging solutions serving the food, consumer goods, and healthcare markets. Since establishing our U.S. footprint in 2014, Greiner Packaging USA has become a strategic platform for North American growth. We are seeking a senior commercial leader to accelerate profitable growth, strengthen key customer partnerships, and help shape long-term business strategy. Position Overview The Commercial Director – North America holds full accountability for commercial performance, executive customer relationships, and profitability for Greiner Packaging North America. As a core member of the U.S. leadership team, this role leads the commercial organization, owns commercial governance and provides executive oversight of customer-driven project portfolios. Key Responsibilities Lead and develop Sales, Key Account, and Customer Service teams to deliver profitable growth. Own executive relationships with strategic customers and lead key negotiations. Drive new business development, market expansion, and portfolio growth in partnership with R&D, Engineering, and Operations. Own revenue, margin, mix, and portfolio profitability. Lead pricing strategy, value-based selling, and margin expansion initiatives. Develop and approve business cases for customer programs, capital investments, and strategic initiatives. Commercial Forecasting, Governance & S&OP Own commercial forecasting governance, including forecast accuracy, pipeline rigor and planning. Lead commercial input into S&OP / IBP with Planning and Supply Chain. Ensure disciplined opportunity management, backlog health, and demand-to-capacity alignment. Act as the executive commercial voice in cross-functional planning forums. Define and execute commercial and market strategies aligned with global objectives Build multi-year commercial and growth roadmaps for Greiner Packaging USA. Actively contribute as a member of the U.S. leadership team. Operational & Supply Chain Interface Serve as the primary commercial interface to Operations, Planning, Supply Chain, and Customer Service. Ensure alignment between customer commitments, service performance, and operational capability. Lead commercial prioritization and escalation of capacity, service, quality, and supply risks. Maintain strong on-site engagement with plant and engineering leadership. Executive oversight of commercial and customer-driven projects Hold executive oversight of commercial and customer-driven projects, including tooling, capital, supply chain, and strategic customer projects. Establish prioritization, governance, and escalation across the project portfolio. Ensure projects are aligned to strategy and delivered to scope, timing, and financial commitments. Lead executive project reviews and cross-functional accountability. Sustainability & Commercial Governance Lead sustainability deployment from a commercial perspective. Ensure strong commercial governance, contract discipline, and audit readiness. Maintain awareness of regulatory and legislative developments impacting packaging. Experience and Qualifications Bachelor’s degree in Business, Engineering, Packaging, or related field (MBA preferred). 10+ years of commercial leadership experience within packaging, industrial manufacturing, or FMCG-related industries. 5+ years in a senior leadership role with full commercial and people responsibility. Proven success managing strategic key accounts and executive-level customer relationships. Strong financial and commercial acumen, including pricing, forecasting, and business case ownership. Broad understanding of rigid packaging processes; thermoforming and/or injection molding preferred. Demonstrated ability to lead cross-functional organizations. Key Skills Enterprise commercial leadership. Strategic thinking with strong execution discipline. Financial rigor and analytical strength. High ownership and accountability mindset. Executive presence and influence. Strong prioritization and decision leadership. Ability to operate from boardroom to plant floor. On-Site Presence & Travel This is an on-site leadership role based in Pittston, PA, with daily engagement across commercial, operational, and support functions. Expected travel is approximately 25–40%, focused on strategic customers, key commercial initiatives, and corporate alignment. #J-18808-Ljbffr