Guest Service Representative - YBR Casino & Sports Book

Job Requirements Starting Pay Rate: $17.00 hourly Swing shift available *Schedule will be Wednesday (5p-10p), Thursday (4:30p-10p), Saturday (4p-12a), and Sunday (2p-10p)* What does a Guest Services Representative do? Always greet guests in a courteous and positive manner. Ensures players receive exemplary guest service when explaining, instructing and assisting guests with the fundamentals of TS Reward Card accounts and complimentaries. Efficiently and accurately creates and maintains TS Rewards Loyalty Card accounts as needed. Always be thorough and concise when checking guest accounts for points and complimentary offer availability. Periodically circulates gaming floor to assist VIPs with complementariness, etc. Communicates and cooperates effectively with all departments. Work Experience A High School Diploma/Equivalency or equivalent; required. Previous experience in a guest contact position; preferred. Excellent verbal and written communication along with organizational skills are required. Knowledge of data entry preferred, along with proficiency in Microsoft Office applications (including Word and Excel) and the ability to operate standard office equipment such as calculators, printers, copiers, and scanners. Must be willing to work a flexible schedule to include evening hours, weekends and holidays as needed. Ability to stand/walk for long periods of time and lift up to 11 - 20 pounds. What we value Positivity – Team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service. Growth Opportunities – We offer a successful journey, including hands‑on training and support to advance your career. Empowerment – We believe in our team members. With learning opportunities, career growth potential and recognition of outstanding performance, we encourage our team to take pride in their work. Benefits Paid weekly Variety of schedules Paid time off Tuition assistance Career‑building professional development Discounts from dining to fuel to concerts Team Member appreciation events Quality healthcare and dental benefits A robust 401k retirement plan Dealer School Finance Scholarship Program #J-18808-Ljbffr Turning Stone Enterprises, LLC