IT Support Specialist (Bilingual)

We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer. Responsibilities Support Specialists and Field Technicians. Provides front line point of sale support for the restaurant systems. Configures, troubleshoots and deploys POS terminals, printers and scanners. Troubleshoots hardware and software issues. Training clients regarding use of POS system Provide technical research resources for incident resolution coordinating with vendors when necessary. Work with applicable resources to troubleshoot networking/broadband related issue. Maintain troubleshooting documentation for frequent incident occurrences and FAQ's for user groups. Skills/Requirements 2 years of IT experience in POS provider for restaurants is a plus. Experience with Linux, Windows O/S and Active Directory environment Knowledge of SQL server database environment Basic knowledge of Computer Network Infrastructure Design and Communications Knowledge of Point of Sale solutions and related technologies is a plus. Customer Service/Help Desk/Remote Support experience or equivalent is preferred. Work experience in a restaurant is a plus. Must have professional phone, email and customer service skills. Ability to effectively prioritize and execute concurrent tasks independently. Strong analytical thinking and problem-solving capabilities. Bilingual is a plus. (English & Spanish or English & Chinese) #J-18808-Ljbffr