Duty Manager

Location: Delta Airlines BDL - AVN Pay Rate: Salary - Salary Plan, 68,000.00 USD Annual Work Shift: Job Description Aircraft Appearance Manager Oversee the airport appearance operations team while creating a work environment where people enjoy coming to work and collaborating to achieve the team’s goals and objectives. Provide customer service. Responsibilities Deliver effective aircraft appearance operations to our customers Develop and analyze employee and equipment schedules in order to use resources most efficiently while meeting all work requirements Address and resolve customer service issues in a timely manner with professionalism Create a positive and inclusive work environment to lead and motivate team members Recruit, hire, and train new team members to deliver excellent service Manage safety and security procedures to comply with HHS operating standards Skills Interpersonal Skills: Ability to interact with individuals at all levels of the organization Communication: Effective written, spoken, and non-verbal communication as well as presentation skills Customer Service: Service-oriented mentality with a focus on exceeding expectations Professionalism: Maintain a positive and professional demeanor Decision Making: Ability to quickly make sound decisions and judgments Proactivity: Self-motivated with the ability to effectively prioritize projects and needs Team Player: Willingness to collaborate and provide support where needed to achieve outcomes Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements 2 to 5 years of management experience Extensive airport operational experience Working knowledge base of budgetary and financial responsibilities Knowledge of applicable FAA and OSHA regulations Proven track record of safety compliance and process improvement Must possess a valid driver’s license and Motor Vehicle Report/MVR (varies by airport) Must pass a drug test/ background check and be able to obtain airport security clearance Ability to work a flexible schedule that may include nights, weekends, and holidays Computer skills including word processing, spreadsheets, email, and ordering platforms Must be willing to relocate for promotion opportunities Not Required But a Big Plus Proficiency in languages other than English, especially Spanish Physical Requirements Ability to stand, lift, bend, twist, push, pull, and reach for extended periods Ability to lift up to 40 pounds in confined spaces Willing to work outside in all weather conditions and in an environment with elevated noise levels Must be able to work extended hours on short notice during non-routine operations What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee assistance program (EAP) Employee resource groups (ERGs) Career development and ongoing training Important to Know Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS Aviation HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies. We are quickly expanding our presence in the Southwestern United States, and we are looking for a high-performing industry professional who is looking to take ownership of our Southwestern operations.