Ticket Seller Supervisor (variable hour)

Ticket Seller SupervisorPortland'5 Centers for the Arts is seeking a Ticket Seller Supervisor — a reliable, enthusiastic, and customer-focused individual to lead our ticketing team in delivering exceptional service for a wide variety of events in downtown Portland. In this role, you'll oversee day-to-day box office operations, support and train staff, handle event settlements, and ensure a smooth and welcoming experience for our guests. At Portland'5, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.We currently have multiple part-time positions available, working event shifts 3-4 hours long, in the evenings and on weekends. Hours will fluctuate depending on event shifts available and the time of year.As the Ticket Seller Supervisor you will:Supervise and coordinate the activities of staff involved in selling tickets during event.Provide staff with cash and event information, including special promotions.Provide advice and technical assistance; trains; evaluates; resolves disputes and problems.Prepare accounting reports for ticket sales, disbursement and applicable ticket office charges for event settlements.Prepare box office for event selling activates ticket sales; releases promoter and box office holds.Maintain and reconcile ticket office cash inventory, including balancing safe, reconciling event cash receipts and payables and distributing cash advances to event promoters.Provide customer service; assists with ticket sales, provides will-call, monitors box office lines.Use creative problem solving skills to address seating, technical, and customer service issues as they arise.Attributes for success:Understanding of operations, services and activities of a ticket box office, specifically reserved seat ticketing.Knowledge of basic accounting principles and cash-handling best practices.Outstanding ability to communicate clearly, concisely and in a courteous manner both orally and in written form.Work effectively and successfully in stressful and sometimes difficult situations.Proven record of working effectively with information management systems, and adapt quickly to system changes and updates.Ability to interact effectively with diverse groups of promoters, clients, and the public and remain calm, professional and polite even while dealing with possible discourteousness from others.Ability to work various shifts, including evenings, weekends and holidays.Diversity and Inclusion:At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.To qualify:We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.Minimum qualifications:A minimum of three years of experience in the operation of a reserved seating box office or ticketing center; andAn Associate's Degree; orAny combination of education, professional, volunteer and lived experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.Shift and schedule:This is a variable-hour position with a schedule that changes based on event calendars and business needs. It offers flexibility by following an event-driven schedule, making it easier to balance work with personal commitments. You'll have the opportunity to support events during evenings, weekends, and holidays as needed, with shifts based on operational demands.If this statement is true for you, then you may be ineligible to apply:If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.Like to have qualifications:Previous ticket selling experienceKnowledge and experience with PaciolanScreening and evaluation:The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.A completed online applicationResponses to supplemental questionsThe selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.Initial review of minimum qualificationsIn-depth evaluation of application materials to identify the most qualified candidatesConsideration of top candidates/interviewsTesting/assessments (if applicable)Reference checkBackground records check for finalist candidateCompensation, benefits and representation:The full-salary range for this position is step 1: $26.44 to step 7: $35.42 per hour. However, unless a candidate's qualifications justify, based on the Oregon Pay Equity Act requirements and Metro's internal equity review process, the appointment will likely be made between step 1: $26.44 to the equity range step 3: $29.15 per hour.This position is eligible for overtime and is not represented by a union. It is classified as a Ticket Services Event Supervisor.Questions?Recruiter: Megan WarnekeEmail: View email address on click.appcast.io