Reservations Sales & Service Agent

Reservations Sales & Service Agent

PrideStaff is searching on behalf of our client, an elite luxury hospitality company in West Palm Beach, FL, for a passionate, articulate, and driven Reservations Sales & Service Agent.

In this high-touch role, you will be the voice of bespoke travel, connecting directly with discerning guests and top-tier Travel Advisors from around the world. You will turn inbound interest into extraordinary vacation experiences by curating tailor-made itineraries, navigating luxurious onboard accommodations, and delivering five-star concierge-level hospitality from initial inquiry through departure.

If you thrive at the intersection of consultative sales and white-glove customer care, this is your opportunity to join an acclaimed hospitality brand offering outstanding career growth, comprehensive benefits, and unmatched travel perks.

What You'll Do

• Inspire & Convert: Serve as the brand ambassador, fielding inbound calls, emails, and live chats to convert high-value travel inquiries into confirmed bookings.

• Consultative Selling: Actively listen to guest desires, recommend bespoke voyages, cabins, and voyage enhancements, and guide clients seamlessly through the reservation journey.

• Partner Collaboration: Build trusted, lasting relationships with professional Travel Advisors and past guests to foster repeat loyalty and referral business.

• End-to-End Service: Provide seamless pre- and post-booking support, manage itinerary adjustments, resolve inquiries with poise, and maintain detailed, accurate CRM and booking records.

• Achieve Excellence: Meet performance benchmarks for conversion, service levels, and guest satisfaction while participating in ongoing product training and coaching.

What We're Looking For

• Experience: Background in travel, luxury hospitality, cruise, airline, reservations, or high-end consultative customer service/inside sales.

• Communication Mastery: Exceptional verbal and written English communication skills with a warm, polished, and professional demeanor.

• Multitasking Agility: Ability to juggle multiple phone inquiries, email threads, and booking systems in a dynamic, detail-oriented environment.

• Technical Savvy: Proficiency in Microsoft Office (Outlook, Word, Excel); hands-on experience with reservations databases or CRM software is an asset.

• Reliability & Presence: Must be able to commute on-site to the West Palm Beach office and maintain schedule flexibility for occasional peak weekend/holiday needs.

• Work Authorization: Must be legally authorized to work in the United States without current or future visa sponsorship.

Total Rewards & Benefits Package

Our client offers an exceptional, fully rounded compensation and benefits program designed to invest in your health, lifestyle, and financial future:

• Health & Wellness Insurance:

  • Comprehensive Medical, Dental, and Vision coverage

  • Short-Term and Long-Term Disability protection

  • Company-provided Life Insurance and Long-Term Healthcare coverage

• Retirement Planning:

  • SIMPLE IRA retirement plan with company contribution

• Generous Paid Time Off:

  • Robust PTO program encompassing vacation time, sick leave, personal days, and paid company holidays

• Exclusive Luxury Travel Benefit:

  • After just 6 months of full-time employment, team members receive up to 14 days of luxury yachting/voyage benefits annually for themselves and a travel companion (subject to availability).

How to Apply

Ready to turn your passion for hospitality and travel into an extraordinary career? Apply today with your resume for immediate consideration through PrideStaff.

Compensation / Pay Rate (Up to): $24.00 - $26.00 Per Hour

All compensation and pay rates are dependent upon skills and experience. PrideStaff is an equal opportunity employer.