Senior Specialist, Digital Business Integration - QM

Description This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity. Who We Are At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future? There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts. What We Offer Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work-life balance and recharge effectively. Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment. Recognition & Rewards: Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact. Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives. Job Summary The Senior Specialist Digital Business Integration (DBI) plays a key role within the Digital Business Integration team, working on and supporting enterprise Digital strategy with Business and D&T Leaders. This role supports driving DBI and D&T Strategy across business unit and functions. This position will collaborate with the Business users and business SMEs to understand their requirements and supports the realization of the digital initiatives in collaboration with the D&T Team. This role will support to achieve West’s digital transformation strategic initiatives. This role collaborates closely with Business and Digital Transformation teams to realise the objectives of West’s technology strategy, with focuses on enabling a secure and sustainable digital ecosystem. This role will help and support to streamline processes and harmonize systems as well as ensuring harmonized data governance across multiple platforms. Essential Duties And Responsibilities Digital Business Integration: Collaborate with cross-functional teams to work on and realise digital strategies and initiatives. Work and support global digital quality initiatives. Digital Business Integration – Change Management & Execution: Lead requirements gathering workshops and translate business requirements into system requirements. Co-lead implementation of business processes and master data across applications including SAP S/4HANA QM, West Digital Applications, and DMO. Support execution of Pre-UAT and UAT testing during transformation programs. Create training materials and lead user training sessions. Digital Business Integration – Process & Data Governance: Govern business processes and master data across digital applications. Help to achieve global harmonization of processes and master data designs. Establish and maintain digital data structures enabling consistent enterprise reporting. Work on harmonization and standardization of quality processes, tools, and system functionalities. Digital Business Integration – Validation & Compliance: Ensure compliance with corporate procedures, regulations, and cGMP requirements. Support validation deliverables following Enterprise Validation procedures. Review and approve system changes and test evidence. Approve validation documentation in alignment with change management procedures. Operational Excellence: Work on identifying continuous improvements leveraging digital technologies. Act as SME and point of contact for site teams. Education Bachelor's Degree preferred Strong understanding of GMP requirements Work Experience Minimum 5 years of work experience is required Medical Device or pharmaceuticals industry experience preferred QM experience is preferred Preferred Knowledge, Skills And Abilities Must have good interpersonal/leadership skills and be able to interface with all departments and team member levels. Must have excellent organizational, interpersonal and problem-solving skills and be able to interface with employees in all levels of the organization. Excellent computer skills required including SAP, all MS Office applications Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description Travel Requirements 20%: Up to 52 business days per year West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to View email address on click.appcast.io . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening. #J-18808-Ljbffr West Pharmaceutical Services