Junior IT Support Engineer — Grow in Networking & Windows

The Entry-level IT Support Engineer will assist our Lead IT Engineer in addressing various needs of the company and its employees regarding IT-related accounts, devices and systems including but not limited to network systems, surveillance systems, PCs and laptops, copy and printing machines, cell phones and office telephone systems. This role involves troubleshooting and resolving any issues or errors related to these technologies, as well as implementing and maintaining the company’s data and intelligence systems. Essential Duties and Responsibilities

• Support Lead IT Engineer in analyzing computer system needs, determining project scope and priorities, and discussing system capacity and equipment acquisitions.
• Implement and monitor management information system policies to ensure data accuracy, security, and legal/regulatory compliance under supervision.
• Assist with managing basic Windows network systems, such as TCP/IP, DNS, DHCP, VPN, clustering, LAN administration, and Active Directory Services, etc.
• Provide technical support to end users via phone, email, remote, and onsite as needed and get their issues resolved.
• Provide highly efficient support to resolve helpdesk tickets.
• Document incidents and resolution details.
• Troubleshoot, repair and/or upgrade components or software related to IT devices.
• Perform SAP system configuration and troubleshooting.
• Manage employees’ work-related accounts, including but not limited to employee ID, email accounts, BPM accounts, SAP accounts, and work phone number accounts.
• Assist with setting up, monitoring, and updating employees’ access to the company properties, devices, and systems following the company’s policies.
• Assist with managing, maintaining, and upgrading company-owned devices, such as desktops, laptops, and cellphones, etc.
• Provide training for IT devices and software for new and existing employees.
• Perform other IT Administration tasks as assigned.

Travel Local travel may be required during the business day. Qualifications

• Strong time management and critical thinking and analytical skills
• Highly organized and detail-oriented, with the ability to multi-task
• Ability to communicate technical concepts to technical and non-technical audiences
• Proficient oral and written communication skills
• Problem-solving skills including strong follow through skills
• Self-starter who works well independently and in a team setting

Education and/or Experience Required:

• Bachelor's degree in computer science, information technology or related field.
• Minimum one year of office support and/or IT support experience.
• Strong knowledge of networking, Windows servers, data management, automation, and IT service desk operations.
• Experience with Windows operating systems and Microsoft Office Suite/O365.
• Ability to troubleshoot complex hardware and software issues.
• Experience in evaluating and implementing new technology.

Preferred:

• Industrial experience as an IT technical support specialist or engineer in the manufacturing environment.
• Knowledge of ticketing systems (ServicesNow ETC.)
• Experience with Cisco CUCM and CUC systems.
• Understanding of IOS and IPadOs operating systems and applications, networks, and hardware.
• Bilingual in Mandarin Chinese and English.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Employees are regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
• Employees are frequently required to walk; sit and stoop, kneel, crouch, or crawl.
• Employees must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include: Close vision, Distance vision, Color vision, Peripheral vision, depth perception and ability to adjust focus.

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law. CRRC Sifang America is an Illinois-based subsidiary of CRRC Corporation Limited. CRRC Corporation Limited,the parent company, is a world leader in the designing, engineering and manufacturing of advanced passenger rail vehicles and high-speed trains. Headquartered in Beijing, China, CRRC Corporation Limited has 46 wholly-owned & majority-owned subsidiaries. They are a global innovator in rail car and locomotive construction and maintenance. In 2016, CRRC Sifang America was awarded a contract by the Chicago Transit Authority to supply 846 new railcars. CRRC Sifang America recently constructed a state-of-the-art production facility on the city’s southeast side, returning railcar manufacturing to Chicago after a 50-year absence. (if you already have a resume on Indeed) Or apply here. * required fields First Name * Last Name * Email * Phone * Text me updates about my application Yes No Text me updates about my application Yes No Message and data rates may apply. Message frequency varies. Reply STOP to opt out. Reply HELP for help. See our and Privacy Policy for details. What is your Microsoft Office experience level? * This position is located on the Southeast side of Chicago at 135 Torrence Ave. and there is no public transportation near by to get you to the facility. Are you still willing to be considered for this opportunity? * What is your salary expectation? * Will you now or in the future require any employment status sponsorship(TN, H-1B visa, etc. including an H1B Transfer)? * What is your earliest availability after an offer being made? * Do you own a four-year bachelor degree in required field? * How many years of IT support working experience do you have? * Have you ever worked in a manufacturing plant or facility? * Are you bilingual in English and Mandarin Chinese? * U.S. Equal Opportunity Employment Information (Completion is voluntary) We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law. You are being given the opportunity to provide the following information in order tohelp us comply with federal and state Equal Employment Opportunity/Affirmative Actionrecord keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not beconsidered in the hiring process or thereafter. Any information that you do providewill be recorded and maintained in a confidential file. Disability Status Form CC-305 OMB Control Number 1250-0005 Expires 4/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. I was referred to this position by a current employee #J-18808-Ljbffr CRRC Sifang America, Inc.