Field Service Representative (FSR) I - III

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview Silvus Technologies, a leading provider of advanced MANET and MIMO communications systems, is reshaping mesh network technology for mission‑critical applications – on the ground, in the air and at sea. Its battle‑proven StreamCaster family of MANET radios and proprietary MN‑MIMO waveform provides the vital communications link for defense, law enforcement and public safety agencies around the world, and in the toughest operational environments. With deep roots in DARPA research, Silvus Technologies develops world‑class advanced communications technologies that are reshaping the tactical communications landscape. Job Description The Field Service Representative (FSR) serves as a senior‑level technical advisor to customers and internal stakeholders. This position plays a strategic role in providing pre‑sales and post‑sales support, influencing product direction, and delivering advanced technical solutions. FSR’s represent Silvus professionally in the field, embodying the company’s technical leadership and commitment to customer success across all market sectors. This role exercises independent judgment and discretion in adapting our multi‑antenna MIMO radio and mesh networking systems to meet complex customer requirements, as well as in the diagnosis and resolution of complex field issues. They operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision. Role and Responsibilities Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions. Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges. Collaborate with the Engineering and Product Management teams to provide field‑driven input into product design, enhancements, and troubleshooting strategies. Independently conduct on‑site and remote technical support, including field system diagnostics, network configuration, and optimization. Lead product demonstrations, evaluations, and long‑duration user trials, representing Silvus as a trusted technical advisor and proactively identifying integration opportunities and performance improvements. Exercise independent judgment in diagnosing and resolving complex field issues, coordinating with Engineering, Product, and Sales teams to develop corrective actions and strategic recommendations. Operate autonomously in dynamic environments, balancing multiple customer engagements, travel schedules, and mission requirements with minimal supervision. Provide technical training to end users, tailoring materials and delivery methods to customer skill levels and mission requirements. Utilize advanced problem‑solving skills to identify, analyze, and resolve field failures and performance issues. Lead customer engagement and influence technical decision‑making through deep product expertise and communication of competitive advantages. Document field observations and prepare recommendations that influence product roadmaps and internal support processes. Contribute to the development of internal best practices and process improvements for customer support and deployment success. Perform other related duties as directed. Required Qualifications High School Diploma or GED required; technical degree preferred. Minimum 1–3 years of experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment. Experience as an FSR or equivalent customer‑facing technical role. Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems. Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously. Exceptional written and verbal communication skills. Security Clearance: Active U.S. Government SECRET clearance or the ability to obtain one within 15 months of hire. Must be a U.S. Citizen due to clients under U.S. government contracts. All employment is contingent upon successful completion of a background check and drug test. Preferred Knowledge, Skills, and Abilities Associate or Bachelor degree in a technical field. Experience with radio frequency test equipment (spectrum analyzers, signal generators). Minimum of 3 years of support with DoD tactical communications, radios, or mesh networking. Familiarity with Linux environments, scripting, or C/C++ programming. Previous military experience in a communications or technical role. Current active U.S. DoD Secret Clearance strongly preferred. Travel Requirements Up to 75% of the time; regular travel to client sites, trade shows, and field demonstrations. Working Conditions and Physical Requirements Frequent travel, often to trade shows and outdoor demonstration sites. Exposure to heat, cold, and allergens while performing tests or demonstrations in the field. Must be able to lift equipment up to 50lbs during set‑up of demonstrations and testing. Compensation $71,000 – $100,000 per year, depending on experience and qualification level. Benefits Incentive bonus plans Medical, dental, and vision benefits 401(k) with company match 10 paid holidays Generous paid time off packages Employee stock purchase plan Paid parental and family leave EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics. We are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please complete the Reasonable Accommodations Form. #J-18808-Ljbffr