Bilingual Customer Success Specialist

This internal sales role is a results-driven, business-to-business (B2B) position focused on two key components: qualifying leads and growing existing customers. Will be responsible for driving sales growth by identifying new lead opportunities, building strong initial client relationships, expanding existing accounts, and ensuring long-term customer success through proactive engagement and strategic support. This position requires someone bilingual with English/Spanish.

Qualifying Leads:

Will conduct their role of qualifying leads by following these primary tasks:

• Prospecting new leads by territory, industry, or existing customer base.
• Initial sales work, including calls, follow-ups, and setting meeting (B2B).
• Developing interest with cold prospects.
• Organizing and enriching sales pipelines.
• Utilizing sales automations for wide outreach.
• Organizing and documenting inside a CRM.
• Passing qualified leads to local sales and management.

Growing Existing Customers:

Will conduct their role of growing existing customers by following these primary tasks:

• Conducting customer retention activities within their territory.
• Following up on recent new closes.
• Providing feedback to local teams working with the customers.
• Assisting with upsell activities with current customers.
• Working within a team to reach customer retention and growth targets.

Expectations:

Success in this position will be by performing the following:

• Be coachable and trainable with a positive attitude.
• Hit and exceed weekly sales activity targets.
• Qualifying leads that turn into B2B closes (new business).
• Helping their team hit and exceed revenue targets.
• Successfully work as a valuable member of their team.

This is a salary position with a full benefit package with a stable and growing company!

EOE