Quality Assurance Team Lead

Managing a team of Enrollment Quality Coordinators and Associates, the full-time remote Quality Assurance Team Lead will oversee quality audits, analyze clinical quality trends, and maintain quality data to enhance the enrollment process. Key responsibilities Manage and support a team conducting quality audits and documentation reviews, providing performance feedback and coaching Analyze QA findings and quality data to identify trends, presenting actionable summaries to leadership Collect and maintain quality audit data, ensuring accurate documentation and real-time visibility into team performance Required qualifications 5+ years of quality assurance experience, with at least 2 years in a management role Experience in quality assurance, audit, or compliance within a healthcare environment Proven ability to collect and analyze data to identify trends and patterns Strong communication skills, capable of translating complex findings for varied audiences Familiarity with remote workflows and digital documentation tools in a virtual care setting