Hotel Front Desk Supervisor

Hotel Front Desk Supervisor

Join us as a Hotel Front Desk Supervisor and be part of a team that places a high value on exceptional guest experiences. Your role is pivotal, overseeing front desk operations to ensure every visitor feels welcomed and valued. You'll be the first point of contact, setting the tone for a memorable stay and helping us achieve our ambitious customer satisfaction goals.

With Rolling Hills Hospitality, you'll lead a team that shares your passion for outstanding service, fostering an environment where each member can thrive and grow. We value strong leadership and a genuine love for interacting with people. If this aligns with your career aspirations, we encourage you to apply and become a part of our dynamic and supportive community.

Responsibilities

• Compile and analyze occupancy data and financial reports for the general manager
• Manage and balance the front desk budget and acquire office supplies as needed
• Provide friendly, efficient customer service through both in-person and phone interactions, answer questions, and resolve issues to guests' satisfaction
• Hire, train, and supervise front desk personnel, ensuring they offer excellent customer service and enforce hotel regulations
• Direct front desk activities and ensure quality customer service that meets our standards of excellence

Qualifications

• Previous experience of at least one year in the hospitality industry
• Previous experience of at least two years as a front desk associate, or a similar role in either the hospitality field or a related sector
• Skillful bookkeeping capabilities, especially with Microsoft Word and Excel, are preferred
• Superior managerial skills, communication abilities, and multitasking capacity
• A high school diploma or equivalent certification is necessary (GED)

Compensation $35,000 yearly About Holiday Inn Express & Suites Louisville Downtown