Director Transfer Center Division Service Line

This position is incentive eligible.

Introduction

We are seeking a(an) Director Transfer Center Division Service Line with HCA Healthcare to promote growth and unlock possibilities. At HCA Healthcare, we are committed to the care and improvement of human life. Share your leadership skills and come make a difference with us!

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

We are seeking a(an) Director Transfer Center Division Service Line for our team to be an innovator. HCA Healthcare partners with Harvard Pilgrim Institute and the CDC to use our data from more than 26 million patient encounters each year to impact the industry. Come build your career with us!

Job Summary and Qualifications

The Division Director of Transfer Center serves as the primary point of contact and division based strategic leader of the transfer initiative with reporting structure to the AVP of Transfer Center and heavy alignment with the Division Chief Financial Officer. All efforts are collaborated with the AVP to ensure alignment with the transfer center operation for optimal synergy. This position is responsible for driving the transfer center strategy across the division through collaboration with division and hospital leaders, physicians, and key service line stakeholders. In collaboration with the AVP of Transfer Center, establishes a division focused strategy for movement and placement of patients into and out of HCA from a multitude of access points through processes that enable volume growth and competitive advantage. In alignment with the Enterprise transfer center strategy, acts as the liaison with referring facilities/vendors to facilitate clinical quality enhancements and process improvements for the betterment of patient care. Acts as a strategic growth partner to division and facility leadership demonstrating strong sense of ownership of all improvement efforts related to transfer/transport/placement of patients. Provides leadership in determining and accessing needed data and ensures ongoing reporting of identified metrics. Facilitates the resolution of issues and roadblocks to the progress of the initiative. Establishes and executes regular systems for communicating the progress and results to stakeholders.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• In collaboration with the AVP of Transfer Center for their assigned division, drives all aspects of the transfer center initiative as the strategic leader developing, implementing, and tracking progress on key growth strategies into HCA through the Transfer Center
• Works with facility executive teams, medical and nursing leadership, and the Physician and Provider Relations team to promote volume growth and competitive advantage through development of differentiating strategies
• Through knowledge of the market, competitive landscape, and use of transfer center analytics; identifies and communicates potential business opportunities to division and hospital leaders for further growth
• Analyzes all aspects of transfer and patient intake processes for potential improvement opportunities within both Transfer Center operations and hospital operations. This includes centralized patient placement and other transfer center functions in select centers. Relays these to Group VP or Division AVP of Transfer Center and through collaboration, designs with facility leadership, processes, systems, procedures, and operational changes to increase efficiency and effectiveness for all parties
• Works with division and hospital management, departmental and interdepartmental staff and physicians in identifying any issues or barriers to optimal patient care and growth. Works through these in alignment with leadership and Transfer Center leadership
• Stays up-to-date on EMTALA policies and works with the hospitals to align the Transfer Center as a safety net for our facilities with all aspects of EMTALA compliance
• Collaborates with division emergency preparedness and supports the AVP of Transfer Center for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise
• Works in partnership with Division CFO and Management Engineers on the use of process improvement tools and techniques, analytical techniques, and statistical applications. Serves as the division coordinator/facilitator of transfer/transport center initiatives including centralized patient placement and other transfer center functions in select centers. Assures that improvement processes are relayed, implemented, audited in collaboration with the AVP of Transfer Center
• Presents Transfer Center strategic materials and initiative updates at Corporate, division, and key stakeholder meetings; including to key physician groups, hospital leadership teams, and other parties as needed
• Serves as the liaison/facilitator of communication with any vendors providing transfer/transport services regarding vision, specific goals and objectives for initiatives and guides the efforts of the vendor team toward these goals
• Leads the development of local transfer center strategic plans and new programs/services
• Identifies physician engagement needs and promotes physician involvement at multiple levels in collaboration with hospital leadership and physician and provider relations
• Identifies and develops recommendations for capacity management and patient throughput as pertains to the intake of transfers or other patient movement into our hospitals
• Provides recommendations regarding marketing plans, promotional strategies and strategic partnerships/affiliations
• Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
• All other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrated leadership in driving a large scale initiative across multiple key stakeholders; including development and implementation of the strategic direction
• Proven leadership competency in driving alignment with customer needs and expectations, financial outcomes, strategic vision and execution, marketing initiatives, and continuous improvement skills
• Must have a proven track record of success in creating and executing on strategic growth strategies
• Knowledge of relevant metrics used to measure quality and efficiency of care and services in transfer/transport center operations
• Knowledge of governmental regulations, nursing practice regulations, EMTALA and compliance requirements related to the provision of transfer/transport services.
• Participative leadership style and an ability to work in and leverage a matrix environment
• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, transfer leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written
• Ability to work well under pressure on concurrent, multidisciplinary projects
• Excellent attention to detail and creative problem solving abilities
• Expert knowledge of various external market forces affecting transfer centers
• Ability to establish credibility and be decisive
• High level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis
• Proven ability to influence change without direct reporting authority

EDUCATION

• Graduate of an accredited undergraduate program required; Bachelor's degree preferred
• Master's degree in healthcare or business related field preferred

EXPERIENCE

• Minimum seven years' experience in healthcare strategy, sales, marketing, or clinical operations
• Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative.

HCA Healthcare (Corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities , every person has a solid foundation for success. Nashville is also home to our Executive Development Program , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Join our family of over 180 hospitals and about 2,000 sites of care to drive excellence and raise the bar for our over 35 million annual patient encounters.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.